Summary
Overview
Work History
Education
Skills
Freelance Graphic Designer
Timeline
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SHUAINESWARY THANABALA

Business Administration

Summary

Developed strong organizational and multitasking abilities in fast-paced office environment. Skilled in coordinating schedules, managing documentation, and providing effective support. Seeking to transition into new field, leveraging these transferrable skills to contribute effectively in different setting.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Business Support Administrator

SP Media
02.2024 - 03.2025
  • Determine & calculate the total print order required everyday for various publications (eg.,Straits Times,etc.).
  • Check subscriptions, sales forecast & past demand trends
  • Work closely with operations team and vendors to access any promotional edition or special editions that might require additional prints
  • Send the confirmed order to the print vendor
  • Respond to urgent printing requests or adjustments in order quantities
  • Manage unexpected changes or disruptions in the production schedule
  • Maintain a record of all vendor communications, delivery schedules & any changes to print orders
  • Ensure smooth delivery logistics by preparing manifests and determining paper bundle sizes

Administrator

Kovan Learning Centre
10.2022 - 12.2023
  • Attend to students, parents and general enquiries
  • Admin support service
  • Document filing, data entry
  • Respond to daily email
  • Perform all printing as required by teachers
  • Proficient in Microsoft Office (Word, Excel, Powerpoint) & Canva
  • Adhoc duties as required
  • Manage and post Facebook & Instagram Ads

Apple Authorized Service Provider

ALAB
05.2021 - 11.2021
  • Apple-trained, allowing clients to entrust us with their Apple devices
  • Inspect to see if the device is a genuine Apple product made with original parts
  • Perform diagnostics on consumers' device
  • Specialise in customer service
  • Troubleshoot hardware and software bugs with clients' Apple products
  • Provide solutions and repair services for Apple devices
  • Inform estimated turnover time and procedures

Customer Service Officer

Gojek
08.2019 - 04.2020
  • Register new driver-partners
  • Demonstrate how to utilize the app to driver-partners
  • Explain incentives and benefits
  • Check rental agreements/ COE expiry date
  • Conduct background checks
  • Ensure all clients enquiries are addressed

Project Assistant

Google
08.2018 - 06.2019
  • Conduct WIFI surveys on target locations
  • Collect publicly broadcast WIFI network information
  • Help smartphone users to navigate the places through services like Google Maps

Education

PSLE

Xinghua Primary School

'N' Levels

Punggol Secondary School

Nitec Cert in Visual Communication

ITE College Central

Graphic Design

Nanyang Academy of Fine Arts
04.2001 -

Diploma

Temasek Polytechnic

Skills

  • Microsoft office (Word/Excel/Powerpoint)
  • Adobe Software's (Photoshop/Illustrators)
  • Document Management
  • Office Management

Freelance Graphic Designer

12 years of experience in freelance graphic designing with continious appraisal of providing quality work and building up of portfolio.

  • Branding/Rebranding/Corporate brandings

Timeline

Business Support Administrator

SP Media
02.2024 - 03.2025

Administrator

Kovan Learning Centre
10.2022 - 12.2023

Apple Authorized Service Provider

ALAB
05.2021 - 11.2021

Customer Service Officer

Gojek
08.2019 - 04.2020

Project Assistant

Google
08.2018 - 06.2019

Graphic Design

Nanyang Academy of Fine Arts
04.2001 -

PSLE

Xinghua Primary School

'N' Levels

Punggol Secondary School

Nitec Cert in Visual Communication

ITE College Central

Diploma

Temasek Polytechnic

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SHUAINESWARY THANABALABusiness Administration