Shrimithaa Sundaram
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Receptionist
Ascott Limited
10.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
Healthcare Assistant
Tan Tock Seng Hospital
10.2018 - 05.2021
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various healthcare needs.
- Demonstrated professionalism through punctuality, attention to detail, and consistent provision of quality patient care.
- Observed patient skin conditions and reported findings to registered nurse.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Communicated effectively with patients and families to provide information about care and treatment.
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
- Maintained a clean and safe environment for patients by adhering to infection control protocols and performing routine sanitation tasks.
- Supported patients'' nutritional needs through meal preparation, feeding assistance, and dietary monitoring, promoting overall health.
- Aided patients with walking and limb exercises to improve strength and balance.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking.
- Facilitated patient mobility by assisting with transfers, ambulation, and positioning, reducing the risk of injury or complications.
- Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
- Accompanied patients to appointments and medical procedures, offering emotional support and ensuring their comfort throughout the process.
- Collected biological samples for testing and lab work, in alignment with health and safety protocols.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Security Supervisor
TGS
01.2015 - 01.2016
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Responded swiftly to security incidents and effectively resolved security issues.
Service Crew Member
Komalas
01.2003 - 01.2005
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
- Operated cash registers and POS systems, handling over $[Amount] in cash daily.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Observed customer purchases in line and differentiated between standard portions.
Education
No Degree - Human Resources Management
Temasek Polytecnic
Tampines10.2025
No Degree - O Level
MOE
Singapore01.2012
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Data inputting
- Office Administration
- Mail handling
- Documentation And Reporting
- Spreadsheet tracking
- Database Administration
- Microsoft Office
- Customer Service
- Workplace Safety
- Safe Food Handling
- Team leadership and supervision
- POS Systems
- Delegating Work
- Product Knowledge
- Restaurant Standards
- Elderly Care
- Feeding Assistance
- Vital signs monitoring
- Patient Safety
Certification
- Operating Theatre Assistant (17/10/2011)
- Health Assistant (07/07/2018)
- Customer Service Professional (17/12/2010)
- Workplace Literacy Reading (23/02/2010)
- Workplace Literacy Listening (23/02/2010)
- Workplace Literacy Numeracy (23/02/2010)
- Interact With Guest (18/04/2008)
- Deliver GEM Service (17/12/2010)
- Perform Workplace First Aid (07/01/2021)
Languages
English
Advanced (C1)
Tamil
Upper intermediate (B2)
Timeline
Receptionist
Ascott Limited
10.2021 - Current
Healthcare Assistant
Tan Tock Seng Hospital
10.2018 - 05.2021
Security Supervisor
TGS
01.2015 - 01.2016
Service Crew Member
Komalas
01.2003 - 01.2005
No Degree - Human Resources Management
Temasek Polytecnic
No Degree - O Level
MOE
- Operating Theatre Assistant (17/10/2011)
- Health Assistant (07/07/2018)
- Customer Service Professional (17/12/2010)
- Workplace Literacy Reading (23/02/2010)
- Workplace Literacy Listening (23/02/2010)
- Workplace Literacy Numeracy (23/02/2010)
- Interact With Guest (18/04/2008)
- Deliver GEM Service (17/12/2010)
- Perform Workplace First Aid (07/01/2021)
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