Shreya Shanbhag
Summary
Energetic Recruiting Consultant with track record for finding and attracting best candidates for job openings. Highly proficient at networking and headhunting to find potential candidates.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Recruitment Consultant
JSB Manpower Solutions
Mumbai, Maharashtra
08.2006 - 11.2013
- Developed new business relationships and maintained network of client companies through business development calls, client visits and entertainment events.
- Identified and sourced qualified candidates for open positions to meet organizational needs.
- Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.
- Screened and interviewed candidates to evaluate potential employees' qualifications.
- Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
- Developed and posted job descriptions to various platforms to communicate open position requirements to potential candidates.
- Recruited top talent to maximize profitability.
Customer Care Executive banking product
Citibank
Mumbai, Maharashtra
05.2003 - 06.2005
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Offered free products or services to pacify irate or unsatisfied customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Coordinated timely responses to online customer communication and researched complex issues.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Cash Management Coordinator
HSBC Bank
Mumbai, Maharashtra
04.2001 - 04.2003
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and cheque deposits and generated cash receipts to record money received.
- Developed and maintained positive relationships with clients to maximize collections.
- Generated monthly accounts receivable reports to submit developments for management review.
Banking Assistant Front desk
Saraswat Co Op Bank
Mumbai, Maharashtra
09.2000 - 03.2001
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Monitored and verified suspicious activity on customer accounts.
- Handled various front desk related profile and banking transactions.
Education
Bachelorette Of Science - Science
Bhandarkar's College
Kundapur Karnataka India 06.1998 - 04.2000
Skills
- Problem Resolution
- Providing Feedback
- Recruitment and Staffing
- Candidate Searching
- In-Person and Telephone Interviewing
- Complaint Handling
- Benefits Administration
- Cold Calling
Timeline
Recruitment Consultant
JSB Manpower Solutions
08.2006 - 11.2013
Customer Care Executive banking product
Citibank
05.2003 - 06.2005
Cash Management Coordinator
HSBC Bank
04.2001 - 04.2003
Banking Assistant Front desk
Saraswat Co Op Bank
09.2000 - 03.2001
Bachelorette Of Science - Science
Bhandarkar's College
06.1998 - 04.2000
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