SHRADDHA SINGH
Bengaluru
Summary
Business professional with comprehensive background in analyzing complex data to drive strategic initiatives. Known for enhancing operational efficiency and supporting decision-making processes through detailed analysis. Highly collaborative team member focused on achieving results and adapting to dynamic business needs. Proficient in data analysis and process improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
LTIMindtree
07.2024 - Current
- Collaborated with onshore teams and clients to ensure timely delivery of services across 15+ banking institutions, consistently meeting defined SLAs.
- Conducted internal quality control reviews, including validation and correction of client-facing communications.
- Utilized platforms such as Mainframe, MSP, and Sagent to execute tasks efficiently and accurately.
- Managed multi-client operations, ensuring compliance with industry standards and client expectations.
- Participated in regular team meetings to share knowledge, resolve challenges, and foster collaboration.
- Analyzed business processes to identify optimization opportunities and drive continuous improvement.
- Streamlined project delivery through effective communication, cross-functional collaboration, and implementation of best practices.
Senior Process Executive
Cognizant Technology Solutions Pvt Ltd
04.2022 - 07.2024
- Conducted research and quality checks on U.S. mortgage loans, focusing on escrow and non-escrow accounts.
- Identified overpayments, duplicate payments, and ensured accurate processing of real estate property tax payments, including delinquent sewer charges and tax sale loans.
- Handled refund-related cases by contacting tax offices across various U.S. counties, sending refund applications, and tracking refund statuses.
- Ensured all tax payments were current and processed according to correct procedures, especially in cases of misapplied or refunded payments.
- Performed quality analysis of loan and tax payment processing to ensure compliance with standards and SLA requirements.
- Maintained daily reports and client updates (DPR), and supported the team through floor assistance and task planning.
- Took initiative in team coordination, reporting, and SLA adherence by processing loans and supporting operational efficiency.
Customer Support Executive
DM Consulting India Pvt Ltd
11.2020 - 03.2022
- Company Overview: Canbank computer services Ltd was a client for DM Consulting India Pvt Ltd., they paid salary on monthly basis
- Experience in working under CCSL scope of handling and monitoring the applications of various branches of technical background check banking sector.
- Maintaining the files and sending the reports at the end the day
- Canbank computer services Ltd was a client for DM Consulting India Pvt Ltd., they paid salary on monthly basis
Education
B.com -
Seshadripuram Evening Degree College
01.2024
PUC -
Malleshwaram Ladies'Association Pre- University College
01.2021
Skills
- MS Office
- Power BI
- Tableau
- Data analysis
- MSP application
- Source bridge
- Main frame
- Sagent
Certification
- Tally ERP9 with GST, Vedanta Educational Academy, 2021
- Advanced Microsoft Excel 2019, Alison
Achievements And Awards
- Best outgoing student of Malleshwaram Ladies' Association PU College for Women for the year 2017-18.
Timeline
Business Analyst
LTIMindtree
07.2024 - Current
Senior Process Executive
Cognizant Technology Solutions Pvt Ltd
04.2022 - 07.2024
Customer Support Executive
DM Consulting India Pvt Ltd
11.2020 - 03.2022
PUC -
Malleshwaram Ladies'Association Pre- University College
B.com -
Seshadripuram Evening Degree College
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