Shi Yong Lim
Summary
Energetically drove success at Ministry of Manpower as vendor from NCS PTE. LTD. in the roles of Software Developer and Business Systems Analyst, mastering SQL and excelling in cross-functional collaboration. Spearheaded the launch of new product lines, significantly enhancing software efficiency and customer satisfaction. Known for adaptability and technical prowess, consistently delivered solutions that exceeded stakeholder expectations.
Overview
4
4
years of professional experience
Work History
Software Developer
NCS PTE. LTD.
07.2020 - 06.2022
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
- Boosted customer satisfaction rates through timely resolution of reported technical issues during the support phase of projects.
- Optimized database queries for enhanced performance, enabling faster data retrieval and processing.
Business Systems Analyst
NCS PTE. LTD.
07.2022 - Current
- Assessed business requirements to create focused solutions.
- Trained business personnel in use of systems.
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
- Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
- Provided excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible.
- Assisted in budget planning by identifying cost-effective technology solutions that met present needs while allowing for future scalability.
- Played key role in successful launch of new product lines by coordinating between development teams and stakeholders.
Education
Bachelor of Engineering - Information Engineering & Media
Nanyang Technological University
Singapore06.2020
Skills
- Requirements Gathering
- Cross-Functional Collaboration
- Gap analysis
- Process Documentation
- SQL Proficiency
- Technical Analysis
- Adaptability
- Agile expertise
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Japanese
Intermediate (B1)
Timeline
Business Systems Analyst
NCS PTE. LTD.
07.2022 - Current
Software Developer
NCS PTE. LTD.
07.2020 - 06.2022
Bachelor of Engineering - Information Engineering & Media
Nanyang Technological University
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