Shi Ying Lum
Cyber Security Graduate
Summary
Detail-driven cybersecurity graduate with a fervent interest in all facets of IT, actively pursuing an entry-level position in the field. Eager to leverage academic expertise and hands-on experience to fortify digital landscapes and contribute to the security of dynamic technological environments. Proficient in cybersecurity principles, threat identification, and defensive strategies honed through coursework and practical application.
Overview
4
4
years of professional experience
Work History
IT Technician
Micro 2000 Group Holdings Pte Ltd
03.2022 - 07.2022
- Led IT refresh for several Ministry of Education schools, enhancing digital infrastructure.
- Configured hardware, devices, and software to set up work stations for teachers and students.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Cybersecurity Specialist (Intern)
Cyberdyne Tech Exchange (CTX)
03.2021 - 08.2021
- Utilized applications such as Trend Micro Deep Security, Trend Micro Anti Virus, CyberArk, Cloud Security and Microsoft 365 to maintain and enforce security policies in collaboration with the security team.
- Monitored and ensured compliance with security policies across AWS cloud servers to maintain robust security measures, including regular updates and revisions to policies as necessary.
- Developed comprehensive documentation outlining usage procedures for all security applications to facilitate seamless onboarding and ongoing training for future employees.
- Managed IT administration procedures for onboarding new employees, ensuring seamless integration into company systems and tools.
Helpdesk IT Support (Intern)
Samsung
03.2018 - 05.2018
- Resolved technical issues for several Samsung customers, enhancing client satisfaction and loyalty.
- Escalated complex issues to higher-level support teams for resolution.
- Documented and tracked customer inquiries and resolutions in the helpdesk system.
- Maintained a high level of customer satisfaction through effective communication and problem-solving.
Education
Bachelor's Degree - Computer Science Majoring in Cyber Security
SIM-University of Wollongong
Singapore 04.2001 -
Diploma - Infocomm Security Management
Singapore Polytechnic
Singapore 04.2001 -
Higer NITEC Certificate - Information Technology
Institue of Technical Education (ITE)
Singapore 04.2001 -
Skills
Intrusion Detection Systems
Procedure Documentation
Ethical Hacking Techniques
Web Application Security
Secure Coding Practices
Firewall Administration
Hardware and Software Configuration
Server maintenance
Remote Technical Support
Timeline
IT Technician
Micro 2000 Group Holdings Pte Ltd
03.2022 - 07.2022
Cybersecurity Specialist (Intern)
Cyberdyne Tech Exchange (CTX)
03.2021 - 08.2021
Helpdesk IT Support (Intern)
Samsung
03.2018 - 05.2018
Bachelor's Degree - Computer Science Majoring in Cyber Security
SIM-University of Wollongong
04.2001 -
Diploma - Infocomm Security Management
Singapore Polytechnic
04.2001 -
Higer NITEC Certificate - Information Technology
Institue of Technical Education (ITE)
04.2001 -