Shi Ying Lum
Cyber Security Graduate
Summary
Detail-driven cybersecurity graduate with a fervent interest in all facets of IT, actively pursuing an entry-level position in the field. Eager to leverage academic expertise and hands-on experience to fortify digital landscapes and contribute to the security of dynamic technological environments. Proficient in cybersecurity principles, threat identification, and defensive strategies honed through coursework and practical application.
Overview
4
4
years of professional experience
Work History
IT Technician
Micro 2000 Group Holdings Pte Ltd
03.2022 - 07.2022
- Led IT refresh for several Ministry of Education schools, enhancing digital infrastructure.
- Configured hardware, devices, and software to set up work stations for teachers and students.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Cybersecurity Specialist (Intern)
Cyberdyne Tech Exchange (CTX)
03.2021 - 08.2021
- Utilized applications such as Trend Micro Deep Security, Trend Micro Anti Virus, CyberArk, Cloud Security and Microsoft 365 to maintain and enforce security policies in collaboration with the security team.
- Monitored and ensured compliance with security policies across AWS cloud servers to maintain robust security measures, including regular updates and revisions to policies as necessary.
- Developed comprehensive documentation outlining usage procedures for all security applications to facilitate seamless onboarding and ongoing training for future employees.
- Managed IT administration procedures for onboarding new employees, ensuring seamless integration into company systems and tools.
Helpdesk IT Support (Intern)
Samsung
03.2018 - 05.2018
- Resolved technical issues for several Samsung customers, enhancing client satisfaction and loyalty.
- Escalated complex issues to higher-level support teams for resolution.
- Documented and tracked customer inquiries and resolutions in the helpdesk system.
- Maintained a high level of customer satisfaction through effective communication and problem-solving.
Education
Bachelor's Degree - Computer Science Majoring in Cyber Security
SIM-University of Wollongong
Singapore 04.2001 -
Diploma - Infocomm Security Management
Singapore Polytechnic
Singapore 04.2001 -
Higer NITEC Certificate - Information Technology
Institue of Technical Education (ITE)
Singapore 04.2001 -
Skills
Intrusion Detection Systems
Timeline
IT Technician
Micro 2000 Group Holdings Pte Ltd
03.2022 - 07.2022
Cybersecurity Specialist (Intern)
Cyberdyne Tech Exchange (CTX)
03.2021 - 08.2021
Helpdesk IT Support (Intern)
Samsung
03.2018 - 05.2018
Bachelor's Degree - Computer Science Majoring in Cyber Security
SIM-University of Wollongong
04.2001 -
Diploma - Infocomm Security Management
Singapore Polytechnic
04.2001 -
Higer NITEC Certificate - Information Technology
Institue of Technical Education (ITE)
04.2001 -
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