Summary
Overview
Work History
Education
Skills
Personal Information
Affiliations
Accomplishments
Certification
Work Preference
Timeline
Generic
Open To Work

SHIVESH SINGH

Summary

Travel professional with nine years of experience in travel management and customer service. Expertise in enhancing client satisfaction through strategic planning and effective problem-solving. Currently serves as Senior Travel Consultant for JP Morgan Corporate at American Express GBT, overseeing comprehensive travel program management, including reservations, exchanges, queues management, mail management, invoicing, and refunds.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Travel Consultant

American Express GBT
08.2022 - Current
  • Managing JP Morgan client travel arrangements for flights and hotels
  • Managed escalations and mail management.
  • Oversaw queues to ensure timely resolution of travel-related issues.
  • Assisted colleagues in problem-solving to enhance team efficiency.
  • Focused on improving CSAT while converting DSAT issues into positive outcomes.
  • Ensured closure of all emails and queues within established turnaround times.

Senior Travel Executive

SOTC (Thomas Cook)
09.2016 - 07.2022
  • Responsible for making the travel reservations, which include the issuance of domestic and international air tickets, hotels, exchanges, visas, travel insurance, invoicing, and MIS reports.
  • GDS: SABRE and AMADEUS.
  • Corporate handled like Ernst and Young, Airtel, MARS Chocolate, CBRE, OYO, Royal Enfield, etc.
  • Handled complete travel for the following guests: 1. Mr. Andrew Leakey (Mars General Manager, India) 2 - Mr. Kalpesh Parmar (Mars New GM India) 3 - Mr. Ritesh Agarwal, Founder and CEO of OYO Group.
  • Uploaded details for all new joiners to maintain accurate records.
    Deleted accounts of leavers to ensure data integrity.
    Updated portal with balance information to reflect current status.
    Changed department and cost center details as required for organizational accuracy.
    Modified reporting details to align with latest team structures.

Education

Bachelor of Science -

Kanpur University
Prayagraj
01-2014

Intermediate -

MVM
Prayagraj
01-2010

High School -

MVM
Prayagraj
01-2008

Skills

  • Travel management
  • GDS operations
  • Itinerary planning
  • Cost control
  • Compliance awareness
  • Travel industry knowledge
  • Problem solving
  • Team collaboration
  • Customer service

Personal Information

  • Citizenship: INDIA
  • Date of Birth: 09/28/94
  • Address : House No. 7 , Block D, Street no. 2, Mohan nagar, Gurgaon 122102
  • Mobile : 9582375328, 7011313236
  • Email : s.basket.7@gmail.com

Affiliations

  • Listening to music
  • Watching movies
  • Playing guitar
  • Riding bikes
  • Traveling in the mountains

Accomplishments

  • 2017-2018 - Awarded Rock Star of the Month for receiving the highest appreciation
  • April 2024 - Awarded for outstanding contribution – Q1 2024

Certification

Familiar with the sports

Intermediate certificate in basketball

University level in football

University level in cricket

Work Preference

Work Type

Full Time

Location Preference

HybridRemote

Timeline

Senior Travel Consultant

American Express GBT
08.2022 - Current

Senior Travel Executive

SOTC (Thomas Cook)
09.2016 - 07.2022

Bachelor of Science -

Kanpur University

Intermediate -

MVM

High School -

MVM

Similar Profiles

CREATE PROFILE
SHIVESH SINGH