Summary
Overview
Work History
Education
Skills
Personal Qualities
Languages
Timeline
Generic

Shivaprasad H.S.

Customer Success

Summary

Experienced professional with over 5+ years of expertise in BPO. Proven track record in problem resolution, enhancing customer satisfaction through effective communication, and driving operational improvements. Adept at cost-saving measures leading to increased profits. Logical customer support bringing 6 years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing, and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.

Overview

7
7
years of professional experience

Work History

Customer Support Executive

Xoxoday
05.2023 - Current
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.

Customer Support Associate

Phablecare
05.2022 - 02.2023
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
  • Developed strong relationships with clients through consistent follow-ups on outstanding issues, ensuring timely resolutions and ongoing communication updates.

Customer Service Representative

Udaan
04.2019 - 05.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Phone Banking Officer

Concentrix
12.2017 - 04.2019
  • Strengthened customer relationships through excellent communication skills, active listening, and understanding individual needs.
  • Educated clients on available products and services, promoting cross-selling opportunities to benefit both the bank and customers.
  • Reduced call wait times by prioritizing tasks effectively and managing time efficiently throughout shifts.
  • Enhanced customer satisfaction by efficiently handling high volume of inbound calls and addressing their banking needs.

Education

SSLC -

Maheshwasa High School, State Board

HSC (Finance) - undefined

Aruna PU College, State Board

B.Com (Dropout) - undefined

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Skills

Customer Service

Problem-solving abilities

Active Listening

Online Chat Support

Teamwork and Collaboration

Personal Qualities

  • Highly motivated and eager to learn.
  • Strong motivational and leadership skills.
  • Ability to excel in pressure situations.
  • Excellent communication skills (both written and verbal).

Languages

English
Hindi
Kannada

Timeline

Customer Support Executive

Xoxoday
05.2023 - Current

Customer Support Associate

Phablecare
05.2022 - 02.2023

Customer Service Representative

Udaan
04.2019 - 05.2022

Phone Banking Officer

Concentrix
12.2017 - 04.2019

SSLC -

Maheshwasa High School, State Board

HSC (Finance) - undefined

Aruna PU College, State Board

B.Com (Dropout) - undefined

-

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Shivaprasad H.S.Customer Success