Shivani Shankar
Summary
Result-oriented professional with a passion for research on Policies and Governance. Looking to leverage proven expertise in research, social media management and publishing within the context of International Relations.
Overview
3
3
years of professional experience
Work History
Client Care Executive
Standard Chartered Bank
05.2023 - Current
- Assessed client needs, developed service and sales plans, and monitored outcomes to ensure clients received best possible product and service
- Maintained effective client relationships, ensuring client service satisfaction and loyalty
Sales Development Representative
Kissflow Inc
03.2022 - Current
- Generate pipeline through strong selling and influencing skills to set up qualified appointments for AE
- Developed and maintained positive relationships with leads using CRM databases (Salesforce)
- Uncover customer needs using techniques such as the BANT qualification
International Relations Research Intern
Chennai Center for China Studies
04.2020 - 06.2020
- Managed the think tank's website and Instagram handle, crafting engaging content to foster audience interaction and track engagement metrics (likes, shares, comments, etc.)
- Organized and facilitated discussions on international affairs, with a focus on China's role in the global stage
- Published a paper titled "An Enduring Dream? : Xi Jinping's Consolidation of Power in China" on the think tank's official website
- Collaborated with a team of retired military officials, ex-senior members of the Indian Ministry of External Affairs, and international policy advisors for paper review and publication
- Conducted in-depth research on India's international relations, with a dissertation centered on Prime Minister Narendra Modi's foreign policy initiatives
- Analyzed India's expanding sphere of influence in the region, diplomatic efforts, and strategies for strengthening ties with South Asian states amidst the challenges of handling Pakistani militancy.
Education
Master of Arts - International Studies
Stella Maris College
Chennai, India04.2018
Bachelor of Commerce - Industry Integrated Commerce
Mount Carmel College
Bangalore, India06.2017
Skills
- Theories of International Relations
- Research and Analysis focusing on Geopolitics, Governance and Security
- Publication and Paper Writing
- Social Media Management
- Copywriting
- Project Management
- MS Office: Excel, PowerPoint, Word
Accomplishments
- This revised resume highlights your experiences in managing social media, publishing a significant paper, and conducting research on international relations while still acknowledging your previous sales role
- Make sure to tailor the resume further to include any other notable achievements, certifications, or relevant skills that you possess
- Remember to proofread the document before submitting it for job applications
- Best of luck in your job search
Timeline
Client Care Executive
Standard Chartered Bank
05.2023 - Current
Sales Development Representative
Kissflow Inc
03.2022 - Current
International Relations Research Intern
Chennai Center for China Studies
04.2020 - 06.2020
Master of Arts - International Studies
Stella Maris College
Bachelor of Commerce - Industry Integrated Commerce
Mount Carmel College
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