Shivalingam Devandera
Beverage Operation Management
Johor Bahru
Summary
Having over 15 years of experience in the hospitality industry, this passionate and dedicated professional excels at delivering exceptional customer service and efficiently managing bar operations. Thriving in fast-paced environments, they have honed the ability to maintain composure under pressure while ensuring customer satisfaction, which remains their top priority. Consistently providing memorable guest experiences is a key focus, as they strive to create lasting impressions for every individual served.
Overview
22
22
years of professional experience
3
3
Languages
Work History
Senior Assistant Bar Manager
Dandy partnership pte.Ltd -The Prince
02.2022 - Current
- Support the restaurant Manager in all aspects of bar operations.
- Supervise and train bar staff to maintain service standards.
- Monitor inventory and stock levels, assisting with ordering and stock rotation.
- Ensure excellent customer service and resolve any service issues promptly.
- Maintain bar cleanliness and organization in line with health and safety regulations.
- Assist with cash handling, daily sales reconciliation, and banking procedures.
- Enforce compliance with licensing laws, health, and safety regulations.
- Support in event planning and executing promotions to boost bar revenue.
- Motivate and lead the team, creating a positive and efficient work environment.
- Step in as acting manager when the restaurant Manager is absent.
Assistant Bar Manager
PS GOURMET PTE.LTD
01.2007 - 01.2022
- Prepare and serve various coffee beverages, teas, and specialty drinks according to company recipes and customer preferences.
- Take customer orders accurately and process payments quickly and efficiently.
- Maintain a clean, organized, and well-stocked work area, including the coffee bar, equipment, and seating areas.
- Provide exceptional customer service by greeting guests warmly, answering questions about the menu, and making recommendations.
- Operate coffee equipment such as espresso machines, grinders, and brewers safely and correctly.
- Follow all food safety and sanitation guidelines to ensure a safe and healthy environment.
- Restock supplies such as cups, syrups, coffee beans, milk, and condiments throughout the shift.
Floor Manager
McDonald’s Singapore
01.2003 - 01.2007
- Supervise and support crew members during shifts, ensuring all operational standards are met.
- Monitor customer service levels, responding quickly to any concerns or complaints to maintain satisfaction.
- Ensure cleanliness, organization, and safety of the dining area, kitchen, and service counters.
- Assist in training, coaching, and motivating team members to achieve performance and service goals.
- Coordinate shift activities, including opening, closing, and mid-shift changes.
- Manage inventory during the shift, ensuring proper stock levels and minimizing waste.
- Handle cash management tasks such as balancing tills and preparing deposits.
- Maintain compliance with McDonald’s policies, food safety standards, and health regulations.
- Lead by example in providing excellent hospitality and promoting teamwork.
- Communicate effectively with senior managers about shift performance, staffing.
Education
High School Diploma -
Sijil Pelajaran Malaysia (SPM)
04.2001 -
WSQ FOOD & HYGINE CERTIFICATE -
SFA
WSET LEVEL 2 AWARD IN WINES -
WSQ
Skills
Effective organizational skills
Meeting facilitation
Computer skills
Office administration
Team collaboration
File and record keeping
Operations support
Phone Numbers
Singapore: +65 88919719
Personal Information
- Ethnicity: Indian
- Date of Birth: 06/19/84
- Gender: Male
- Nationality: Malaysian
- Marital Status: Married
- Religion: Hindu
Timeline
Senior Assistant Bar Manager
Dandy partnership pte.Ltd -The Prince
02.2022 - Current
Assistant Bar Manager
PS GOURMET PTE.LTD
01.2007 - 01.2022
Floor Manager
McDonald’s Singapore
01.2003 - 01.2007
High School Diploma -
Sijil Pelajaran Malaysia (SPM)
04.2001 -
WSQ FOOD & HYGINE CERTIFICATE -
SFA
WSET LEVEL 2 AWARD IN WINES -
WSQ
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