Shiva Yaramada
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Hotel Operations Coordinator
Ibis Styles Singapore on MacPherson (Accor Hotels)
04.2017 - Current
- In-charge of Housekeeping and Other operational areas in the hotel
- Working together with General Manager involve all Executive functions in an hotel.
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked with vendors to make purchases and reconcile invoices.
- Mediated contracts with outside providers to bolster customer service and reduce costs.
Guest Service Associate
Taj Falaknuma Palace (Taj Group of Hotels)
04.2015 - 10.2016
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
Guest Service Agent
The Park Hyderabad
09.2014 - 03.2015
- Greeted guests upon arrival and offered assistance.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Internship Student
Hyderabad Marriott Hotel & Convention Centre
12.2013 - 04.2014
- In-tern in Food and Beverage, Housekeeping and Front Office.
- understand hotel function and types of departments procedures.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Post Graduate Diploma in Hospitality Management - Hospitality Management
Dimensions International Institute
Singapore09.2017
Bachelor in Hotel Management - Hospitality Administration And Management
Osmani University
India04.2015
Skills
- Company Policy Compliance
- Improve Performance
- Strategize Business Plans
- Content Workflow
- Employee Timesheet Processing
- Team Relationships
- Customer Care
- Management Training
- Risk Management
- Payroll Administration and Timekeeping
- Guest Relations
Timeline
Hotel Operations Coordinator
Ibis Styles Singapore on MacPherson (Accor Hotels)
04.2017 - Current
Guest Service Associate
Taj Falaknuma Palace (Taj Group of Hotels)
04.2015 - 10.2016
Guest Service Agent
The Park Hyderabad
09.2014 - 03.2015
Internship Student
Hyderabad Marriott Hotel & Convention Centre
12.2013 - 04.2014
Post Graduate Diploma in Hospitality Management - Hospitality Management
Dimensions International Institute
Bachelor in Hotel Management - Hospitality Administration And Management
Osmani University
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