SHI TING LIM
Yishun
Summary
Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with Sales, management and development of new business opportunities.
Overview
12
12
years of professional experience
Work History
Operation Manager
Sinkang TCM, Henderson
09.2022 - 02.2024
- Increased profit by streamlining operations
- Successfully setting up 3 outlet within 6 month with proven sales record
- Developed systems and procedures to improve operational quality and team efficiency
- Launched digital marketing campaigns that achieved goals for increased website traffic
- Developed operational processes to help employees adapt to the change.
Clinic Manager
Sinkang TCM Pte Ltd, Tanjong Pagar
04.2022 - 09.2022
- Increased outlet sales 80% during third month of work
- Taught employees how to collaborate on daily job tasks and achieve service targets
- Increased qualified leads by planning and executed events and marketing programs
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Successful promoted to Operation Manager in 5 month.
Area manager
Hong Zheng Liangyi Pte Ltd, Bukit Panjang
02.2020 - 04.2022
- Successfully set up 3 new branches in a year
- Conducted training sessions to educate employees on best practices and procedures to increase profitability
- Resolved conflicts promptly to promote positive environment for customers
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
- Planned operations to meet established schedules, factoring in order demands and business forecasts
- Award Best employee during 2021
- Worked well independently and with a team to solve problems.
Area Manager
Limmy's Aesthetic Pte Ltd, Rangoon Road
07.2019 - 02.2020
- Trained staff to achieve monthly sales target
- Formulating sales strategies
- Ability to handle complain cases
- Setting up new business ideas
- Successfully hit highest sales record
- Traveled to over 3 locations per week to manage each store and perform reviews of individual managers and employees
- Helped plan marketing strategies.
Senior Sales Consultant
Geo Aesthetics, Tanjong Pagar ( SBF Medical Centre)
08.2018 - 06.2019
- Achieved monthly sales target
- Handling customer complain cases
- Submit daily report for customers' follow-up treatment
- Evaluated clients' needs and created plan of action to provide solutions
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
Aesthetic consultant
Refresh Laser Clinics, Singpost
01.2018 - 08.2018
- Prepare surgery procedure tools and kits
- Assisting doctor during surgery procedure
- Follow-up with patients for their review treatment after the surgery.
Clinical Assistant
Healthway Medical Group, Orchard Central
09.2017 - 07.2017
- Understanding patients needs and explaining the pros and cons during and after the surgery
- Prepare surgery procedure tools and kits
- Assisting doctor during surgery procedure
- Sanitized, restocked and organized exam rooms and medical equipment
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person
- Assisted patients with basic care needs.
Project Sales Executive
CORPORATE BUSINESS GROUP PTE LTD, Sin Ming Lane
01.2016 - 08.2016
- Successfully dosed 5 clients during first cold call
- Conducting a presentation for clients to understand more of our company and sales product
- Developed and maintained courteous and effective working relationships
- Served customers and followed outlined steps of service
- Participated in team-building activities to enhance working relationships
- Used coordination and planning skills to achieve results according to schedule.
Sales consultant
Dorra slimming, AMES Group, Bukit Panjang
03.2012 - 12.2015
- Working closely with Manager to achieve KPI
- Provided sales and customer service assistance to walk-in traffic
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives
- Awarded Fairtrade Certification
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
ICDL Digital Marketing -
Inspizone - The Training Expert
07.2023
Microsoft Excel -
Inspizone - The Training Expert
02.2023
CIBTAC(Beauty Therapy & Cosmetology) -
Beauty Academy, Jurong
10.2016
Skills
- Teamwork
- Customer Service Skills
- Communication Skills
- Critical thinking and problem solving
- Leadership
- Creativity
Personal Information
- Place of Birth: Malaysia
- Date of Birth: 10/24/93
- Gender: Female
- Nationality: Singaporean
- Marital Status: Single
Hobbies and Interests
- Sports
- Music
- Travel
Timeline
Operation Manager
Sinkang TCM, Henderson
09.2022 - 02.2024
Clinic Manager
Sinkang TCM Pte Ltd, Tanjong Pagar
04.2022 - 09.2022
Area manager
Hong Zheng Liangyi Pte Ltd, Bukit Panjang
02.2020 - 04.2022
Area Manager
Limmy's Aesthetic Pte Ltd, Rangoon Road
07.2019 - 02.2020
Senior Sales Consultant
Geo Aesthetics, Tanjong Pagar ( SBF Medical Centre)
08.2018 - 06.2019
Aesthetic consultant
Refresh Laser Clinics, Singpost
01.2018 - 08.2018
Clinical Assistant
Healthway Medical Group, Orchard Central
09.2017 - 07.2017
Project Sales Executive
CORPORATE BUSINESS GROUP PTE LTD, Sin Ming Lane
01.2016 - 08.2016
Sales consultant
Dorra slimming, AMES Group, Bukit Panjang
03.2012 - 12.2015
ICDL Digital Marketing -
Inspizone - The Training Expert
Microsoft Excel -
Inspizone - The Training Expert
CIBTAC(Beauty Therapy & Cosmetology) -
Beauty Academy, Jurong
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