Shirley Tan
Receptionist , Golfing Assistant
Singapore
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Receptionist , Golfing Assistant
The Singapore Island Country Club
2019.07 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Managed over 50 customer calls per day and large volume of daily golf booking.
- Resolved customers' complaint and take note of their feedback.
- Remain positive and smile at all time during work.
Education
Diploma in Tourism And Hospitality Management
PSB Academy
SingaporeSkills
- Scheduling and Calendar Management
- Administrative Support
- Prioritization and Time Management
- Attention to Detail
- Records Management
- Customer Complaint Resolution
- Multitasking and Prioritization
- Positive Attitude and Energetic
- Visitor and Customer Relations
- Multi-Line Phone Systems
- Payment Processing
- Switchboard Operation
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Malay
Advanced (C1)
Thai
Advanced (C1)
Timeline
Receptionist , Golfing Assistant
The Singapore Island Country Club
2019.07 - Current
Diploma in Tourism And Hospitality Management
PSB Academy
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