Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shirley Tan

Shirley Tan

Receptionist , Golfing Assistant
Singapore

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

3
3
years of professional experience
4
4
Languages

Work History

Receptionist , Golfing Assistant

The Singapore Island Country Club
07.2019 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Managed over 50 customer calls per day and large volume of daily golf booking.
  • Resolved customers' complaint and take note of their feedback.
  • Remain positive and smile at all time during work.

Education

Diploma in Tourism And Hospitality Management

PSB Academy
Singapore

Skills

  • Scheduling and Calendar Management
  • Administrative Support
  • Prioritization and Time Management
  • Attention to Detail
  • Records Management
  • Customer Complaint Resolution
  • Multitasking and Prioritization
  • Positive Attitude and Energetic
  • Visitor and Customer Relations
  • Multi-Line Phone Systems
  • Payment Processing
  • Switchboard Operation

Languages

English
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Malay
Advanced (C1)
Thai
Advanced (C1)

Timeline

Receptionist , Golfing Assistant

The Singapore Island Country Club
07.2019 - Current

Diploma in Tourism And Hospitality Management

PSB Academy

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Shirley TanReceptionist , Golfing Assistant