Shirley Ngan
Summary
SENIOR HUMAN RESOURCE EXECUTIVE A passionate and enthusiastic Human Resource Practitioner proven expertise in establishing rapport and building trust with employees, management, and union. Possess strong analytical skill, problem solving skill, planning and organization skill and ability to partner across departments to promote organisational effectiveness.
Supporting and suggesting ways to improve the recruitment process; hosting in-house training and development events, monitoring HR metrics, reviewing departmental budgets; and ensuring HR staff addresses the employee requests and grievances.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Resource Executive (Part Time)
SINGAPORE CANCER SOCIETY
02.2022 - Current
- Provide supportive role in talent acquisition, talent development and compensation and benefits
- Work closely with various internal stakeholders to ensure smooth HR operations
- Assist in coordination and registration of various training courses and conferences
- Manage and apply for related funding for all training
- Track Society's annual training data.
- Analyse employee development plans to effectively craft total company training plan
- Assist in talent acquisition by screening candidates and coordinating interviews
- Track and prepare for employees, locum and visiting consultants contract renewal
- Assist in preparation of Monthly HR Report
- New staff onboarding and conducting Orientation
- Administrative support for HR Department
Senior Human Resource Executive
BEFRIENDERS SERVICE ASSOCIATION
08.2020 - 01.2022
- Responsible for the full spectrum of HR functions which include Recruitment and Selection, Payroll, Compensation and Benefits Administration, Performance Management, Training and Development and Employee Relations
- Provide efficient and timely operational support and to deliver HR initiatives
- Provide advice, direction and communication to stakeholders on key people processes (i.e
- On-boarding, workforce planning, performance management and separation)
- Maintain high standard of quality and operational excellence in HR processes
- Support the Managers in Performance Improvement Plan, provide support n staff exit when necessary
- Coach and provide guidance to Managers on managing performance issues at all levels.
Executive
EM LEARNING PTE LTD
04.2019 - 01.2020
- Guided Training Administrative Team to ensure smooth running of daily operations of In-house training center
- Completed two cycles of Learning Need Analysis and Total Company Training Plan and training budget planning for 1400 employees
- Managed implementation and enhancement of Learning Management System (LMS) & Training Management System (TMS) to improve overall users' experience and functionality of system
- Coordinated with instructors, arranged learning resources, motivated, and supported learners' learning journey., (Learning & Development)
- Spearhead and lean Training Administrative Team to ensure smooth running of In-house training programmes and seminars
- Overall In-charge of Learning Management System (LMS) Project – System refinement and enhancement, conduct UAT and provide training to system administrators
- Completed Training Needs Analysis and Total Company Training Plan (TCTP) for 1400 employees within first three months upon joining company
- Planning of In-house Training Calendar within first three months upon joining company
- Assist in grand opening of EM Learning.
Senior Human Resource Executive
SERANGOON GARDENS COUNTRY CLUB
07.2017 - 02.2019
- Headed Learning and Development function and created Learning & Development policies and structure, cultivated learning culture in Club
- Completed Learning Need Analysis, designed and implemented Total Company Training Plan and arranged 1460 training hours within six months that addressed performance gaps
- Improved onboarding and employee engagement implemented regular bite size In-house training sessions to promote teamwork and improve employee's engagement
- Revised Employee Handbook reviewed HR policies and practices to implemented flexi-work arrangement to keep up with changes
- MOVEMENT FOR THE INTELLECTUALLY DISABLED OF SINGAPORE
- Lead and established Corporate and Employees Insurance Tender Project within first two months of joining organization
- Conducted various sharing sessions to employees to Increase employees' awareness and satisfaction on eight types of employees and corporate insurance programmes., Spearhead and build up Leaning & Development framework and policies in the Club
- Facilitated interview and selection process for Executive and Managerial positions
- Provides counsels/ guidance to staff and business units on HR Practices/ Policies
- Implementation and improvement of Time Management System, E-leave system
- Formulated Annual Increment, Performance Bonuses and Annual Manpower Budget
- Administered Employees Insurance Plan, monitored training grants and others government grants
- Grievance & Disciplinary handling.
Human Resource Executive
MOVEMENT FOR THE INTELLECTUALLY DISBLED OF
02.2016 - 10.2016
- Championed and managed Corporate and Employees' Insurance Plan included Medical & Hospitalisation, WICA, Group Personal Accident, Group Term Life, Fire & Building, Commercial Vehicle etc
- Computed Performance Bonus and Annual Increment
- Updated, maintained and provided help-desk support on Prosoft System (HRIS system)
- Prepared Monthly HR reports and Annual Expenditure and Manpower Reports
Senior Human Resource Executive
SINO HUAWEI TECHNOLOGIES PTE LTD
10.2014 - 01.2016
- Prepared various manpower cost analysis and reports to facilitate Collective Agreement negotiation, streamlined and pioneered Collective Agreement Renewal Project within three months
- Promoted seamless transition and harmonious labour relations with Union., Analysed Manpower Cost and supported management team on Collective Agreement Negotiation & timely submission to Industrial Arbitration Court
- Conducted new Collective Agreement communication sessions to promote harmonious labour relations
- Conducted internal salary analysis, prepared job descriptions & advertisements, conducted interviews and prepared salary proposal and job offers to support long term manpower plan
- Prepared Work Pass application and Employees Income Tax Submission
- Prepared Letter of Offer and Conducted Reemployment Briefings to retired employees.
Senior Human Resource Executive
DENSO INTERNATIONAL ASIA PTE LTD
12.2011 - 10.2014
- Pioneered the Learning Need Analysis and implemented Total Company Learning Plan
- Developed and delivered three In-house Training Programmes to all employees in Singapore office and subsidiaries company in United Arab Emirate
- Initiated Work Health Policies and implemented Work Health Programmes, increased employees' awareness on healthy living and improved teamwork and communication within the organisation., Designed and delivered In-House training programmes, conducted Learning Need Analysis and initiated Total Company Learning Plan
- Prepared job descriptions and advertisements, conducted interviews and prepared salary proposal, job offers and work pass application
- Identified, planned and executed monthly & yearly Work Health Programme Plan for healthier and happier workforce
- Planned, sourced and organized Team Building Programmes, initiated Homepage project and championed In-house Newsletter to improve Employee Communication and Engagement
- Arranged Employee Engagement Survey.
Human Capital Officer
HEALTH SCIENCES AUTHORITY
07.2010 - 08.2011
- Provided administrative support on In-house courses and travel management for overseas training arrangement
- Computation of travel and overseas allowances
- Maintained and updated employees training records in CREST SAP system (HRIS system)
Learning & Development Executive, Assistant Manager
IKANO PTE LTD, J&R BOSSINI, THE PINES
01.2008 - 01.2010
- Designed and delivered In-House training programmes, conducted Learning Need Analysis, prepared Total Company Learning Plan to create learning culture in the organisation
- Conducted and sourced for In-house and external training programmes to sustain organisation's learning culture
- Championed the People Developer Award Renewal and Mystery Shopper Projects to achieve Customer Service Excellence
Education
Some College (No Degree) - IHRP Senior Professional (IHRP SP)
Institute of Human Resource Professional
SingaporeDiploma - Chinese Medicated Food Dietician (Chinese) 中华药膳师文凭
Singapore College of Traditional Chinese Medicine
Singapore2022
Certificate in Basic Theory of TCM (Chinese) 中医药基础证书 -
Singapore College of Traditional Chinese Medicine
Singapore2021
WSQ Advanced Certificate in Training and Assessment -
ACTA) Institute of Adult Learning
Singapore2018
Bachelor of Business - Economics & Finance
RMIT University
Singapore2011
Diploma - Human Resource Development
PSB Academy
Singapore2002
Diploma - Human Resource Management
Singapore Human Resource Institute
Singapore1999
Skills
- Employees' Compensation and Benefits
- Performance Appraisal
- Detailed Oriented
- Industrial Relations - Unions
- Employees' Health and Wellbeing
- HRIS
- Employees' Training and Development
- Recruitment and Selection
- Familiar with Employment Act
- Manpower Cost Analysis
- Trilingual – English, Mandarin & Malay
Certification
WSQ - Personal Data Protection Act for Non-Legal Personnel
WDA-HR: Develop and Implement Recruitment and Selection Strategies
Microsoft Excel Advanced
Harrison Assessment Training (Profiling Tool)
Employment Income Tax Made Easy Workshop
How to Complete IR8A & IR21
WDA-HR Implement Performance Management Programme
People Developer Assessor Course 3
Languages
English
Bilingual or Proficient (C2)
Chinese (Cantonese)
Advanced (C1)
Malay
Intermediate (B1)
Timeline
Human Resource Executive (Part Time)
SINGAPORE CANCER SOCIETY
02.2022 - Current
Senior Human Resource Executive
BEFRIENDERS SERVICE ASSOCIATION
08.2020 - 01.2022
Executive
EM LEARNING PTE LTD
04.2019 - 01.2020
Senior Human Resource Executive
SERANGOON GARDENS COUNTRY CLUB
07.2017 - 02.2019
Human Resource Executive
MOVEMENT FOR THE INTELLECTUALLY DISBLED OF
02.2016 - 10.2016
Senior Human Resource Executive
SINO HUAWEI TECHNOLOGIES PTE LTD
10.2014 - 01.2016
Senior Human Resource Executive
DENSO INTERNATIONAL ASIA PTE LTD
12.2011 - 10.2014
Human Capital Officer
HEALTH SCIENCES AUTHORITY
07.2010 - 08.2011
Learning & Development Executive, Assistant Manager
IKANO PTE LTD, J&R BOSSINI, THE PINES
01.2008 - 01.2010
Some College (No Degree) - IHRP Senior Professional (IHRP SP)
Institute of Human Resource Professional
Diploma - Chinese Medicated Food Dietician (Chinese) 中华药膳师文凭
Singapore College of Traditional Chinese Medicine
Certificate in Basic Theory of TCM (Chinese) 中医药基础证书 -
Singapore College of Traditional Chinese Medicine
WSQ Advanced Certificate in Training and Assessment -
ACTA) Institute of Adult Learning
Bachelor of Business - Economics & Finance
RMIT University
Diploma - Human Resource Development
PSB Academy
Diploma - Human Resource Management
Singapore Human Resource Institute
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