SHIRLENE CHAN
System Analyst
Kuala Lumpur
Summary
Enthusiastic System Analyst and Procurement professional with 6 years experience in IT and 7 years experience in Procurement. Strong understanding of end-to-end P2P business processes from both functional and technical perspective. Responsible and detail-oriented with a strong work ethic and a positive attitude. Passionate about self-development and always open to new experiences.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
System Analyst - Application Services
Cochlear Malaysia Sdn Bhd
04.2018 - Current
- Led the implementation of Oracle iProcurement module in 7 Cochlear organizations globally
- Successfully delivered a number of medium and small initiatives in Procurement and eAM modules as the Delivery Lead
- Provided Oracle EBS technical support in Procurement and eAM modules, consistently achieving SLA target >=93% for incidents / service requests
- Maintained a high focus in customer service, achieving NPS score >=56% as a whole
- Performed system analysis, documentation, testing and deployment in line with ITIL and change management process
Supply Chain Management Analyst (Contract)
UEM Group Berhad
09.2017 - 03.2018
- Part of a project team set up to implement Oracle Cloud ERP system for UEM Group and its operating companies
- Participated in project implementation approach / project structure discussions with external consultants
- Involved in Oracle Business Benefits Analysis exercise and finalization of Oracle user licenses for Procurement
- Collaborated with business stakeholders to understand business requirements and document Procurement process flows
Senior Procurement Customer Service Officer
Cochlear Malaysia Sdn Bhd
02.2014 - 09.2017
- Became one of the pioneers of Cochlear Malaysia's Procurement Customer Service Centre in KL
- Supported Indirect and Direct Procurement activities for Cochlear regions in line with team's SLAs
- Collaborated with System Analyst to implement Oracle iProcurement and Vendor Management modules in new regions
- Initiated and supported a number of system / process improvement activities as Regional Process Lead
- Promoted and led a high standard of customer service for the team
Senior Officer (Procurement-Purchasing)
Sony EMCS (M) Sdn Bhd
10.2010 - 01.2014
- Supported the purchasing of Mechanical parts for TV and Video production
- Involved in the sourcing of new suppliers, supplier allocation and price negotiations for Instruction Manual category
- Responsible for monitoring and controlling inventory to reduce dead stock
Education
Bachelor (Hons.) in Business and Management -
University of Gloucestershire, United Kingdom (in Partnership With New Era College)
01.2009 - 01.2010
Associate in Commerce and Administration 2 + 1 -
Victoria University of Wellington, New Zealand (in Partnership With New Era College)
01.2007 - 01.2009
Sijil Tinggi Pelajaran Malaysia (STPM) -
Sekolah Menengah Kebangsaan Sulaiman, Bentong
01.2005 - 01.2006
Skills
Microsoft Office
Trainings
- Oracle Database 19c: PL/SQL Workshop (2023)
- DevOps Foundation Certification (2022)
- Scrum Foundations (2020)
- Global Delivery Lifecycle (GDL) & Prioritization Foundation (2020)
- Oracle Database 12c: Introduction to SQL Training (2019)
- ITIL Foundation Training (2018)
- Project Management Fundamentals (2017)
Timeline
System Analyst - Application Services
Cochlear Malaysia Sdn Bhd
04.2018 - Current
Supply Chain Management Analyst (Contract)
UEM Group Berhad
09.2017 - 03.2018
Senior Procurement Customer Service Officer
Cochlear Malaysia Sdn Bhd
02.2014 - 09.2017
Senior Officer (Procurement-Purchasing)
Sony EMCS (M) Sdn Bhd
10.2010 - 01.2014
Bachelor (Hons.) in Business and Management -
University of Gloucestershire, United Kingdom (in Partnership With New Era College)
01.2009 - 01.2010
Associate in Commerce and Administration 2 + 1 -
Victoria University of Wellington, New Zealand (in Partnership With New Era College)
01.2007 - 01.2009
Sijil Tinggi Pelajaran Malaysia (STPM) -
Sekolah Menengah Kebangsaan Sulaiman, Bentong
01.2005 - 01.2006
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