Shireen Yo

Sales Supporting

• Well-versed in documentation, report and data tracking
• Proven history effectively managing competing priorities in fast-paced and rapidly changing environments.
• Relationship-builder and multitasker always ready to support sales team needs.

Customer stratification

• Strengthened client relationships, promptly addressing concerns and inquiries.
• Handling administrative aspects while going above and beyond requirement to satisfy customer, improve operations and increase quality of service and performance.

Order Fulfillment & Shipment Arrangement
● Generate Sales Note for Distributor Purchase Order within 24 Hours / Webstore Order within 48Hours (System Sync 24hours)
● Apply for management approval under Therefore for Order Booking Checklist, sales order check sheet, sales note , commission & claims.

● Detail-oriented Order Processor with reputation for quickly and accurately preparing orders for shipment.

● Weekly update Distributor open order list with lead time and collaborate shipping instruction to arrange shipment.

● Arrange Shipment From Japan/Warehouse/ 3rd Party Supplier to Distributor

● Coordinated with transportation providers to schedule pickup , flight/Vessel schedule to ensure on-time delivery of shipment to customers in APAC

• Prepared accurate shipping documentation for both domestic and international shipments, guaranteeing compliance with regulations.

Procurement & Inventory Control
Monitored and enforced adequate supply and material inventory.

• Dedicated purchasing specializing in logistics coordination, vendor relations and inventory management.
• Experienced in high-volume, dynamic purchasing environments.
• Coordinated and prepared documentation detailing production requirements and schedules to maintain supply levels.

Claims (Inbound/ Outbound) & Sample

• Reduced claim processing time by implementing efficient workflow procedures and organization systems.
• Negotiated with other involved parties to arrange settlements for maximum results.
• Streamlined workflows by developing efficient systems for tracking, organizing, and managing sample inventories.

Call Centre

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.

Website Registration & Order

• Monitored new user registration timely and ensure registration was legally under company without export control
• Verify 20 user/ days
• Proceed webstore order timely

Customer Service

• Prepare quotations and process purchase orders from customers
• Handle and assist customers on their sales inquiries via emails and phone calls
• Process claims arising from shipment delays, defective items, wrong pricing, etc.
• Rectify part number errors, request lead time changes to suppliers
• Liaise with stakeholders on customers’ orders
• Process 50 QTs/SOs (about 20-line times each) per day on average with various cut-off timings per day

Business Operation & Sales Administrator

• In charge of 5 main infrastructure entity.
• Creating costing sheet, order, purchase order, Delivery Order & Invoices
• Tracking client’s licensing renewal and prepare for quotation.
• Streamlined processes to maximize operational efficiency.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Built relationships with customers and managed their licenses renewal to drive revenue and profit.
• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set
• Partnered with vendor and supplier managing the order and quotation.
• Developed accurate sales forecasts by sales feedback and wrote reports for senior leadership.
• Worked with supervisors and management to maintain status reports and update information for client projects.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
• Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Sage software.
• Supervised and guided new employees on understanding of job responsibilities.
• Implemented policies and standard operating procedures for continuous improvement.
• Adapted to workflow changes and implemented continuous process improvements to overcome obstacles

Department Admin Role

• Performed various administrative functions, including filing paperwork, delivering mail and sorting mail.
• and bookkeeping.
• Kept physical files and digitized records organized for easy updating and retrieval by any team member access
• access.
• Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and meeting notes.
• Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
• Created PowerPoint presentations for business development purposes.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.

• In-Charge of South Africa, Rest Africa & Israel Distributor order.
• Coordinate with Client, Country Local office, customer service centre, Taiwan HQ, Factory & Warehouse.
• Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
• Generated, distributed and filed copies of all billing paperwork.
• Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.
• Worked closely with others to ensure timely invoicing, Credit Notes and accounts receivables.
• Kept financial records accurate, current and compliant by monitoring records and addressing variances.
• Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting end-user satisfaction.
• Managed filing systems for electronic and hard copy documents to keep organized records.
• Oversaw inventory activities, including ordering and requisitions, stocking and shipment receiving.
• Supported senior company leaders by delivering reports outlining performance to drive process improvements.
• Supervised compliance measures regarding domestic and international tariffs and customs regulations.
• Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
• Coordinated with freight forwarder to ensure vendor shipping details and obtain shipping updates.
• Directed inter-modal domestic and overseas import and export operations to ensure proper maintenance of schedules in alignment with deadlines.
• Tracked and managed transfer paperwork such as packing lists.
• Handled high-volume paperwork and collaborated with department to resolve invoicing and shipping problems.
• Achieved team goals by guiding employees in coordinating and deploying best practices.
• Coordinated incoming and outgoing shipments to maintain schedules.
• Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
• Reviewed order data on weekly basis to verify transactions and shipping dates.
• Worked with vendors to schedule more than 5 daily pickups and 20+ weekly deliveries.