Shiori Yoshida
Summary
Seeking a challenging opportunity as a Regulatory Response Associate in a dynamic and international environment. Eager to leverage my customer service experience and analytical mindset to deliver innovative solutions while contributing to compliance excellence. Committed to continuous professional growth within a forward-thinking organization that values proactive problem-solving and regulatory best practices.
Overview
4
4
years of professional experience
Work History
Process Executive
Infosys BPM
01.2024 - Current
- Managing and optimizing agreement processes by identifying areas for improvement while addressing customer requests and ensuring timely resolutions.
- Collaborated closely with other departments for achieving operational excellence across the organization.
- Ensured compliance with regulatory standards by updating process documentation and conducting regular audits.
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
Cabin Crew
Scoot Co., Ltd.
12.2022 - 11.2023
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
Receptionist
REAH Technologies Co., Ltd.
03.2021 - 03.2022
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Compiled information from files and research to satisfy information requests.
- Propose solutions that address the company's refund policy and align compliance with travel agents (such as Airbnb, Booking.com, Agoda, etc.) and customer needs.
Education
Bachelor of Business and Management - International Business Management
Oberlin University
Japan04.2022
High School Diploma -
Katsushika Sogo High School
Japan04.2017
Skills
Communication skills
Time Management
Analytical skills
Service Quality Standards
- Efficiency Improvement
- Data review
- Audit Compliance
- Microsoft Office
- Problem-Solving
Courses
- Malaysia Airlines cabin crew training, Malaysia airline academy, 02/2019
- Japan airline grand service internship, two weeks, 02/2019
Languages
Japanese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Korean
Beginner (A1)
Timeline
Process Executive
Infosys BPM
01.2024 - Current
Cabin Crew
Scoot Co., Ltd.
12.2022 - 11.2023
Receptionist
REAH Technologies Co., Ltd.
03.2021 - 03.2022
Bachelor of Business and Management - International Business Management
Oberlin University
High School Diploma -
Katsushika Sogo High School
Similar Profiles
DESIREE ANN ALDAYDESIREE ANN ALDAY
Technology Lead at Infosys Ltd. / Infosys BPMTechnology Lead at Infosys Ltd. / Infosys BPM
Simona MurzeaSimona Murzea
Order Entry Specialist at Infosys BPM/ InfosysOrder Entry Specialist at Infosys BPM/ Infosys
Abhinandan SAbhinandan S
Senior Technical Process Executive at Infosys BPM Ltd.Senior Technical Process Executive at Infosys BPM Ltd.
Ferissa Jaso-jasoFerissa Jaso-jaso
Administrative Assistant at Infosys BPMAdministrative Assistant at Infosys BPM
Jyothi ChallapalliJyothi Challapalli
Process Executive at PATRAProcess Executive at PATRA