Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Information
Hobbies and Interests
Languages
Timeline
Generic
Shinta Yuliana

Shinta Yuliana

Singapore

Summary

Experienced sales and supply chain professional with multicultural and international work experience in Europe, USA and Asia. In addition to sales, I also have extensive logistics, and project management experience with expertise in commercial projects, solution selling, process optimization using Six Sigma and Lean methodology. I speak several languages, and my international experience allows me to adapt easily to various job demands and customer requirements with positive attitude and flexibility.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Senior Industry Development Manager, GMNC

DHL Express Singapore
10.2019 - Current
  • Lead and managed a team of Global Account Managers with total portfolio of 70M EURO, and new revenue business achievement of +21% (15M EURO) for FY 2024).
  • Championed a culture of innovation and solution selling by leading ground breaking initiatives/projects for life science & healthcare, leading to customer loyalty and increased business.
  • Lead, motivate, coach, and develop a high-performance culture within department and team
  • Established productive collaboration with cross functional department (Customer Operations, customer service, finance, IT etc.). Plans, organize, quarterly functional department meetings, workshops, BDP sharing with other functions within DHL Singapore.
  • Manage allocations of target, monitor individual performance, and conduct performance appraisal.
  • Employee of the Year 2020; Winner of top Sales Champion Club – Sales Manager 2024

Regional Customer Manager ~ GMNC AP

DHL Express Asia Pacific
06.2013 - 10.2019
  • Manage 15-18 Global Multinational Accounts with regional portfolio revenue of 30M EURO per year (2018)
  • DHLE SCC (Sales Champion Club) winner in 2018, a prestigious award for top 100 sales performers globally.
  • Lead and manage regional/global RFQ and contract renewals by providing strategic sales propositions to win/retain business to board members, internal stakeholders and customers. Appointed as Lead RCM for 6 customers.
  • Identify and develop new opportunities and pipelines with country teams to achieve profitable revenue growth.
  • Manage and make customer presentations and proposals, ensuring a common understanding of service expectations and solutions, both with customer and DHLE commercial teams.
  • Identify and establish multi-tiered relationship between customers & DHLE management team to ensure long term business partnership, as well as managing complex customers’ escalations.

Regional Program Manager ~ GMNC AP

DHL Express Asia Pacific
01.2011 - 05.2013
  • Manage and lead new business implementations and coordination of programs for assigned GMNC customers.
  • Responsible for customers with highly complex process requirements (Cross Dock, break bulk consolidation) and liaise with customer operation team to provide consultative advisory services in Express Transportation.
  • Lead improvement activities with country teams and help customers to identify cost savings opportunities.
  • Lead regional/global Quarterly Business Review with customers, ensuring performance targets are met
  • Lead CN Custom’s clearance improvement project with Komatsu which lead to business retention and gaining back customer confidence in DHLE service.

Regional Senior Advisor

DHL Global Forwarding, Asia Pacific
05.2008 - 12.2010
  • Oversaw and supported country teams in six sigma/LEAN (First Choice) initiatives infrastructure including project selection, coaching of initiatives, communication, tracking and reporting to ensure KPI are met
  • Completed a Six Sigma Black Belt initiative, certified by Rath & Strong consulting group
  • Conducted over 9 Green Belt Initiative Champion trainings and Induction trainings
  • Delivered Invoicing Accuracy Initiatives for Air Freight and Ocean Freight Singapore as Initiative Champion with over 50% improvement achieved
  • Coordinated global surveys with all countries in North and South Asia Pacific and analyze result with country teams to identify improvement areas and NPA
  • Supported country teams in kick-off/jump-start workshops, select and balance initiative selection between customers, KPI, and cost saving for the year

Senior Analyst

DHL Express Europe
11.2005 - 05.2008
  • Supported Europe HQ operation team to develop a project for a new online management reporting system, Labor Reporting Tool (LRT), that integrates various existing application
  • Involved in the full execution of the project, including idea set-up, project definition, IT development coordination, testing (UAT, Pilot), training, and implementation in eleven European countries
  • Lead a team of two analysts to gather, analyze, and integrate business requirements (BRS) and processes, and liaise with country and regional stakeholders, including Network, Engineering, Operations Performance, and Finance to design and align requirements and business processes.

Recruiting Coordinator

EXPEDIA, INC.
10.2004 - 07.2005
  • Managed internal and external cross-functional relationships with recruiters, hiring manager and candidates ranging from campus to executive-level candidates

Education

Bachelor of Arts - Business Administration And Management

University of Washington
Seattle, USA
06.2004

Skills

  • Six Sigma Black Belt
  • People Management
  • Change Management
  • PRINCE 2 Foundation
  • Microsoft Office

Accomplishments

    - Achieved strong result with +21% Rev (+15M EURO) in 2024

    - Employee of the year 2020

    - 2X Winner of DHL Express Sales Champion Club 2018 & 2024

Certification

  • Six Sigma Black Belt certified by Rath & Strong consulting group
  • Project Management: PRINCE 2 Foundation
  • Change Management: Accelerate Change & Transition Practitioner

Personal Information

Nationality: Singapore Citizen

Hobbies and Interests

  • Traveling (visited over 60 countries)
  • Tennis
  • Reading
  • Cooking

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Spanish
Advanced (C1)
Indonesian
Bilingual or Proficient (C2)

Timeline

Senior Industry Development Manager, GMNC

DHL Express Singapore
10.2019 - Current

Regional Customer Manager ~ GMNC AP

DHL Express Asia Pacific
06.2013 - 10.2019

Regional Program Manager ~ GMNC AP

DHL Express Asia Pacific
01.2011 - 05.2013

Regional Senior Advisor

DHL Global Forwarding, Asia Pacific
05.2008 - 12.2010

Senior Analyst

DHL Express Europe
11.2005 - 05.2008

Recruiting Coordinator

EXPEDIA, INC.
10.2004 - 07.2005

Bachelor of Arts - Business Administration And Management

University of Washington

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Shinta Yuliana