Shine Tan
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
5
5
years of professional experience
Work History
Lash Stylist
The Lash Company
02.2023 - Current
- Boosted client retention rates through consistent delivery of high-quality lash styling and maintenance.
- Increased efficiency by streamlining appointment scheduling processes and effectively managing time between clients.
- Educated clients on lash care best practices, resulting in fewer complications and improved overall lash health.
- Streamlined client check-in process by implementing an efficient digital system that improved overall experience.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain positive relationships with clients.
Front Desk Receptionist & Housekeeping
M Social Hotel
04.2020 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer problems and complaints.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Assisted with light housekeeping duties as well as running errands.
Service Crew Member
Lady M Cake Boutique
07.2019 - 03.2021
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Business Practice in Human Resource & Psychology
Temasek Polytechnic
04.2026
Higher Nitec in Hospitality Hotel Management
ITE WEST
04.2022
Skills
- Professionalism and Etiquette
- Continuing education
- Relationship building and management
- Business Management
Timeline
Lash Stylist
The Lash Company
02.2023 - Current
Front Desk Receptionist & Housekeeping
M Social Hotel
04.2020 - 01.2022
Service Crew Member
Lady M Cake Boutique
07.2019 - 03.2021
Business Practice in Human Resource & Psychology
Temasek Polytechnic
Higher Nitec in Hospitality Hotel Management
ITE WEST
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