Bridget Poh Shi Min
Summary
- Self-reliant, able to discover answers when faced with problems
- Able to adapt without unnecessary handholding
- Constant improvement of own workflow to achieve better efficiency and speed
- Able to multitask
- Fulfils duties in the time frame given
- Able to work in a fast-paced and highly stressed environment
- Able to manage stress and emotions
- Compromising and harmonious in nature
- Progress and growth-oriented
- Versatile in working in a team as well as individually
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Servicing Executive
Ins-Solutions Pte Ltd
04.2024 - Current
- Responsible for issuing new/renewal of Motor, Maid, Medical & Foreign worker insurance
- Build and maintain strong relationships with clients, insurers, and relevant stakeholders
- Address client inquiries about policy terms & coverage
- Assist clients with new applications, renewals, cancellations, or insurance policy and bond endorsements
- Coordinate with insurers to process policy documentation, such as issuance and endorsement
- Prepare and review documents to ensure accuracy before submission
- Identify opportunities to recommend additional services or products, such as extended coverage or additional policies
- Handle client complaints and resolve issues promptly to maintain customer satisfaction
- Ensure timely follow-ups on renewals and payment collections
- To issue types of insurance as requested by the client through emails
- Ensured all policies were issued and processed promptly, meeting strict cut-off times to avoid disruptions
- Streamlined administrative processes to improve efficiency and reduce turnaround times for policy issuance
Claims Executive
Joo Hak kee Auto Pte Ltd
03.2019 - 03.2024
- Experienced in using Merimen system to access claims and GEARS system for GIA accident reporting
- To examine and analyze the cause, nature, and extent of vehicle loss/damage
- Ensuring accurate information and documents are obtained and generated to proceed with the claim process including preparation of LOD
- Monitoring the progress of TP or OD claims to achieve swift settlement
- General and superficial damage assessment of vehicles to quote pricing for incoming walk-in customers
- Preparing vehicle repair estimates to facilitate Pre-Repair Inspection and claims process
- Communicating with insurance officers and attending to surveyors/loss adjusters to facilitate the property claim process
- Overseeing the rental department, monitoring payments and maintaining communication with hirers
- To maintain good customer service and relationships
- To guide and explain to policyholders of claim process, terms, and conditions
- Quoting and issuing new motor insurance policies for clients, the Insurance company includes Income Insurance, Hong Leong Assurance & Tokio Marine Insurance
- Keep track of own business's commercial insurance like Motor/Fleet, WICI, Public Liability, Theft, Fire, and Group Hospital Insurance
- Issuing invoices for walk-in services provided
- Daily accounting duties of AR & AP
- HR duties and preparing and calculating employees' salaries
Motor Claims Executive
Formteam Consultancy Pte Ltd
05.2016 - 03.2019
- Experienced in using Merimen & Smart Claim system to access claims
- Motor claims processing, registering incoming assignments assigned by the insurer or law firm, and checking all information and documents are accurate
- To liaise and communicate with the repairer's workshop for the finalization of cases and facilitate Pre-Repair Inspection
- To access liability on general cases based on BOLA scenario guidelines
- To ensure timely revert on cases to the officer in charge after cases have been surveyed by the surveyor
- Preparing and typing surveyor reports being submitted to insurers/law firms/Independent workshops
- Issuing Invoices for various Insurers, Independent workshops, and law firms
Administration Assistance
NIP Asia Pte Ltd
08.2015 - 05.2016
- Arranging transport for transit in/out of Singapore and Malaysia of stocks
- To ensure correct scheduling on manufacture and production and logistics in the factory for incoming/outgoing shipments
- Stocktaking and tally of stocks in the system
- Taking phone call orders from customers and maintaining good relationships with overseas customers
- Issuing of Invoices
- Preparing and arranging meeting rooms for overseas customers
Administration Assistance
Franson International Pte Ltd
05.2015 - 08.2015
- Stock taking and ensuring accurate stock is accounted for
- Prepare and arrange merchandise to be delivered to outlets accurately
- Setting up the main general POS System for each outdoor event
Beauty Consultant
Procter & Gamble (SK-II)
10.2013 - 04.2015
- Achieve weekly & monthly sales and other business targets
- Provide skincare counseling to walk-in customers
- Ensure merchandise and display counters are in line with SK-II equity and deployment standards
- Daily stock taking and ensuring accurate stock is accounted for
Education
Diploma - Business Practice (Business Administration)
Temasek Polytechnic
09.2024
National ITE Certification - beauty & wellness
Institute of Technical Education (College East)
12.2013
GCE “N” Level - Normal Academic
Yio Chu Kang Secondary School
12.2011
PSLE - Normal Academic score of 165
Jing Shan Primary School
12.2007
Skills
- Repairer
- Adjuster
- Policy Issuer
- BOLA guidelines
- MAG guidelines
- Assessment
- Estimation
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- PowerBI
- Executive support
- Customer relations
- Administrative skills
- Motivation
- Team player
- Workflow planning
Personal Information
- Date of Birth: 04/28/95
- Nationality: Singaporean
Awards
- Health Insurance (HI), 2025
- Commercial General Insurance (Comgi), 2020
- Basic Insurance Concepts & Principles (BCP), 2016
- Personal General Insurance (PGI), 2016
Performancesummary
- Self-reliant, able to discover answers when faced with problems
- Able to adapt without unnecessary handholding
- Constant improvement of own workflow to achieve better efficiency and speed
- Able to multitask
- Fulfils duties in the time frame given
- Able to work in a fast-paced and highly stressed environment
- Able to manage stress and emotions
- Compromising and harmonious in nature
- Progress and growth-oriented
- Versatile in working in a team as well as individually
Certification
Insurance Certificates from Singapore College of Insurance
· 2025 – Health Insurance (HI)
· 2020 - Commercial General Insurance (Comgi)
· 2016 - Basic Insurance Concepts & Principles (BCP)
2016 - Personal General Insurance (PGI)
Timeline
Account Servicing Executive
Ins-Solutions Pte Ltd
04.2024 - Current
Claims Executive
Joo Hak kee Auto Pte Ltd
03.2019 - 03.2024
Motor Claims Executive
Formteam Consultancy Pte Ltd
05.2016 - 03.2019
Administration Assistance
NIP Asia Pte Ltd
08.2015 - 05.2016
Administration Assistance
Franson International Pte Ltd
05.2015 - 08.2015
Beauty Consultant
Procter & Gamble (SK-II)
10.2013 - 04.2015
National ITE Certification - beauty & wellness
Institute of Technical Education (College East)
GCE “N” Level - Normal Academic
Yio Chu Kang Secondary School
PSLE - Normal Academic score of 165
Jing Shan Primary School
Diploma - Business Practice (Business Administration)
Temasek Polytechnic
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