Shikha Gupta
Senior Quality Contract Specialist
Summary
Internal auditor with expertise in O2C and FP&A processes, reviewing invoices, contracts, billing, and revenue reconciliations in line with SOX compliance.Skilled in internal audits, identifying process gaps, and designing RCMs, SOPs, process controls, risk assessments, and ICFR testing.Led client engagements in governance, risk & compliance (GRC), process reviews, revenue assurance, and SOX 404 & Clause 49 compliance.Proficient in US GAAP with nearly 13 years of experience in financial analysis and reporting.Strong communicator with excellent analytical, team-building, and relationship management skills.
Overview
13
13
years of professional experience
5
5
Certifications
Work History
Senior Quality Control Specialist
Genpact
05.2022 - Current
- Streamlined documentation practices to maintain accurate records of test results, audit findings, and corrective actions.
- Evaluated supplier performance, driving improvements in materials quality through stringent vendor selection processes and ongoing monitoring.
- Maximized customer satisfaction, addressing complaints promptly and implementing measures to prevent recurrence.
- Ensured regulatory compliance, conducting comprehensive reviews of internal policies and procedures.
- Managed a team of quality control specialists, ensuring adherence to company standards and industry best practices.
- Increased team productivity by establishing clear expectations, performance metrics, and regular feedback sessions.
Senior Quality Analyst
CDK Global
09.2019 - 05.2022
- Consistently maintained quality control and customer satisfaction records, actively seeking innovative methods to enhance customer service.
- Led and managed a team of 11 full-time professionals (PFTs).
- Developed an Invoice Quality Score dashboard for stakeholders, as well as a Team Performance dashboard to support quarterly performance ratings.
- Provided revenue audit reports to the relevant teams, enabling corrective actions through accrual processing to rectify discrepancies and ensure accurate revenue reporting.
- Managed multiple client engagements and coordinated internal teams to ensure successful project outcomes.
Senior Analyst
Accenture Operations
08.2018 - 09.2019
- Led a team of risk consulting professionals with expertise in key skills used by national accounting/consulting firms.
- Developed auditing procedures to detect illegal activities affecting financial statement accuracy.
- Collaborated with auditors to understand business processes and improve internal controls.
- Delivered evaluations on internal control effectiveness, identifying deficiencies and improving processes, reducing 78 hours/day/FT in project and contract setup.
- Assessed risk management, financial reporting, and productivity strategies to enhance overall performance.
Business Analyst
AON/Alight
11.2012 - 08.2018
- Managed complex clients, overseeing contract setup, billing, reconciliation, and revenue recognition.
- Conducted variance analysis between total revenue submissions and actuals, collaborating with Project Managers for accuracy.
- Served as the SPOC for tracking and assigning contract requests within the team.
- Prepared and analyzed Contract Rate of Return (CRR) reports, working with Senior Managers to reduce contract return rates.
- Assisted Accounts Receivable and collection teams with queries and payment processing.
- Supported Project Managers with revenue forecasting and resolving reporting variances on a monthly, quarterly, and annual basis.
Business Analyst
Cadbury India Pvt. Limited
05.2011 - 04.2012
- Experienced in the FMCG industry, handling claims, expenses, and freight settlements.
- Strong in developing and implementing performance-based logic.
- Managed Accounts Payable/Receivable processes, maintaining accounting data for all vendors.
- Generated Purchase Orders and requisitions, and facilitated expense settlements, rent agreements, full and final settlements, and account reconciliations.
Education
MBA (Finance) -
I.T.S. Engineering College, G. Noida
B.Sc. - undefined
MJP Rohilkhand University
Skills
Internal Audit-SOX Compliance
Certification
Certified in Dashboard creation
Awardsinterestsaccomplishments
- Awarded Gold five times for Execution, Unmatched Talent, and Distinctive Client Value.
- Served as GOLD (Growing with Opportunities & Learning and Development) Trainer for the team.
- Submitted and implemented Lean ideas for application enhancement and process improvement.
- Completed training at BEL (Ghaziabad) from June 7 to July 17, 2010, focusing on the use of SAP module in Bills Payable under Mr. Asha Ram Tyagi.
- Conducted research and authored a report on "Analysis of Mutual Funds."
Timeline
Senior Quality Control Specialist
Genpact
05.2022 - Current
Senior Quality Analyst
CDK Global
09.2019 - 05.2022
Senior Analyst
Accenture Operations
08.2018 - 09.2019
Business Analyst
AON/Alight
11.2012 - 08.2018
Business Analyst
Cadbury India Pvt. Limited
05.2011 - 04.2012
MBA (Finance) -
I.T.S. Engineering College, G. Noida
B.Sc. - undefined
MJP Rohilkhand University
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