Shikha Garg
Sengkang
Summary
Forward-thinking and dependable executive with experience in Business Operations including Business Development. Driven and ambitious team player dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Sales and Business Operations experience is complimented with Engineering degree in Information Technology. Looking forward to work in an environment which facilitates growth and provides exposure to various aspects of business.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Business Operations
Ridik (CLPS)
09.2023 - Current
- Developed and Managed daily operations including KPI monitoring, resource management, execution plan, knowledge management and communication across India and South East Asia region
- Created comprehensive reports on business operations for senior management, aiding in informed decision-making processes.
- Managed successful integration of new technology platforms into daily business operations, enhancing overall productivity.
- Ensured timely and accurate document processing for smoother business operations.
- Established strong relationships with Account Managers and cross culture teams across South East Asia and India to support business operations effectively.
- Managed relationship with vendors like Foundit, Jobstreet including contract negotiation
Sales Development & Business Operations Officer
Nalagenetics
03.2023 - 08.2023
- Conducted market research & developed target accounts list resulting in new business leads
- Created sales pipeline for reaching prospects globally
- Created leads by using various modes of data like LinkedIn, Lusha, Phone, Email, WhatsApp etc
- Fostered strong rapport with clients, vendors & stakeholders through consistent follow-up and communications
- Help organised various networking events to reach prospects and boost sales
- Onsite support by meeting clients for onboarding and customer support with 90% retention rate
- Maintained accurate customer data in Hubspot CRM
- Maintained accurate customer records in tools like CDS
- Provided primary customer support to internal & external customers using Sangoma
- Collaborated with the product team & marketing team to introduce new products and services to key clients
- Improved operations procedure by providing suggestion and new ideas
- Performed quality checks of documents, services and products to make sure align with regulations.
Education
Bachelor of Engineering (IT) -
Maharshi Dayanand University
IndiaSkills
- Business operations expertise
- Data Analytics
- Business development & planning
- Event management
- IT Proficiency including MS-OFFICE products & Software Development
Certification
- CRM with HubSpot
- ChatGPT Using AI for market research
- Google IT support
- C++
- Business Process and Analysis
- Scrum Master
Recommendations
Please refer to my linkedin profile for recommendation received from managers, colleagues and HR.
Timeline
Business Operations
Ridik (CLPS)
09.2023 - Current
Sales Development & Business Operations Officer
Nalagenetics
03.2023 - 08.2023
Bachelor of Engineering (IT) -
Maharshi Dayanand University
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