Shijo Sam

Work History

Genpact India

Bangalore, Karnataka

09.2019 - Current

Leading a team of 28 members
Monthly and yearly performance for the team
Timely one on ones and feedback session Customer billing on projects
Compliance measures to ensure smooth operations
Preparing daily workloads for staff & coordinating the daily allocation of work
Monitoring & reporting on standards & performance targets
Silent spectator for hiring Ensuring all administrative and IT records are entered and updated correctly with timely audits
Dashboard presentation to the client every week, quarterly and yearly
Making reports for client on open orders and analyzing the root causes
Working on various projects to get more business to the company
Capacity Utilization for the team
Process streamlining

Genpact India

Bangalore , Karnataka

06.2016 - 08.2019

PO creation as per demand and purchase requisitions raised from engineering and the planning teams
RFQ's, price negotiation, supplier maintenance, order confirmation, expediting, order management, sales order creation, shipments tracking with logistics and accounts payable invoice resolution
Follow ups on order acknowledgement and order fulfillment as per the customer’s need or promise date
Reducing on-hand inventory by coordinating with warehouse managers to maintain optimal cash flow
Take the initiative to identify, lead and establish continuous improvement practices that improve supply chain and company performance
Work with site sourcing manager to ensure smooth flow of day to day activities in P2P cycle & also to get the changes in business strategies impleaded
Responsible for developing/managing process flow, SOP’s documentation and update on regular intervals
Setting up new vendors on system, Running vendor management flow
Timely one on ones and feedback sessions
Compliance measures to ensure smooth operations
Dashboard Presentation every week to the client
Supporting the managers in work allocation
Creating Sales Order
Working with forecasting team to fulfill orders
Preparing DB on the Weekly basis
Handling Escalation and RCA
Refresher Training conduct for team
Dispute Resolution for BQ Invoice

Oracle India Pvt Ltd | Bangalore

Bangalore , Karnataka

01.2016 - 06.2016

To prepare budgetary quotation for both engineering and non engineering products for APAC region
To release ordering documents once final review or
modification is done on the budgetary quotes
Primary SPOC to do internal quality check for all the deals
processed by team members
Member of C2G project for standardizing the process
globally
To analyze and apply solutions to reduce Iteration in work
To update process documents timely and also Cascading
updates to the team members
Responding to standard client requests and also drafts
Standard Operating procedures for various processes
Allocating work to the Team members and ensuring the
Equal distribution of tasks

Genpact India

Bangalore, Karnataka

03.2013 - 12.2015

Reviewing and creating new contract setups by using
documentation provided in the workflow raised by
commercial operations team
Reviewing and creating different types of CONTRACTS
as per annual dollar value of the PO, by examining
submitted documents using analytical skills
Resolving the contract and Invoice related queries by
following – up with the account representative as per the
customer requirement
Answer sales team and customer queries over phone or
via email, Web-ex
Categorize, Assign and ensure that the issues are
resolved in a timely manner
Coordination with the Sales team, Regional CSC team
and Accounts receivable
Maintaining special Pricing sheet for corporate
customers
To ensure Periodical billings are completed by Automatic
billing-system – to account the revenue as on schedule
date
Attaining high revenue by working on Open billing plan
at the time of closing which occurs every month, quarter
as well as Year closing