Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shi Hui Tin

Summary

Dynamic operations professional with 5+ years of diverse experience across healthcare administration, laboratory sciences and customer service. Demonstrated expertise in project management and digital transformation, having successfully led cross-functional initiatives and process improvements in both healthcare and manufacturing settings. Combines strong analytical capabilities with exceptional stakeholder management skills to drive operational excellence in fast-paced environments.

Overview

6
6
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Assistant Manager, Outpatient Clinic Operations (Strategic Ops & Planning) (Full-Time)

Sengkang General Hospital
08.2025 - Current
  • Redesignated as Assistant Manager in August 2025, following organizational restructuring, reflecting an elevated job grade and contributions to strategic operations.
  • Promoted to a higher job grade in November 2024 in recognition of excellence in project management and stakeholder alignment, enabling expanded responsibilities in cross-functional initiatives and change implementation.
  • Lead hospital-wide and department-level strategic initiatives by chairing cross-functional meetings, aligning objectives, and managing clinical and operational stakeholder timelines to support business operations.
  • Facilitate the department's annual strategic work plans and budgets, including meeting arrangements, organization, and preparation of presentation materials.
  • Prepare monthly Key Performance Indicator reports to Senior Management and Clinical Leaders for executive decision-making.
  • Provide secretariat support for monthly meetings with senior management, including calendar coordination, agenda setting, follow-up tracking, and high-quality minute writing.
  • Coordinate across institutions and departments for digital platform rollouts, aligning with cluster-wide governance and policy standards.
  • Delivered training and >10 roadshows for clinicians and allied health teams to support platform adoption and gather feedback.

Chemist (Full-Time, Contract)

Abbott Manufacturing Singapore Pte Ltd
06.2021 - 11.2022
  • Led the exhaust modification project through vendor liaising and cross-functional coordination with internal stakeholders.
  • Increased analysts' efficiency by 50% during the retention sample management improvement project by automating inventory records and process improvement.
  • Produced training content and conducted sessions for >10 lab personnel on safe equipment operation.

Associate Scientist, Consumer Science Trainee (Full-Time)

Abbott Manufacturing Singapore Pte Ltd (Abbott Nutrition Research & Development)
09.2020 - 06.2021
  • Managed over 10 stability and sensory projects, and conducted predictive analysis for consumer test results to support regional product launches in Vietnam and the Philippines.
  • Coordinated over 5 APAC sensory ad-hoc requests, from communication to sample reception to sensory testing, supporting product registrations and launches with the correct samples.
  • Compiled information obtained through 5 Focus Group Discussions and generated insights on plausible new concepts for the brand.

Clinical Assistant (Part-Time)

Minmed Group Pte Ltd
06.2019 - 02.2020
  • Executed over 100 patient registrations and validated insurance benefits for company patients simultaneously.
  • Dispensed medications to over 100 patients, with clear instructions, and addressed questions about them to enhance patient outcomes.
  • Liaised with insurance companies for patients' referrals to a specialist clinic to ensure a smooth handover.
  • Generated a list of medication codes to perform consistent insurance claiming for finance audits.
  • Trained new part-timers while managing clinic operations of more than 50 patients per shift.

Education

FlexiMasters - General Management

Nanyang Technological University, Singapore (NTU)
07.2022

Bachelor of Science - Chemistry & Biological Chemistry (Honours)

Nanyang Technological University, Singapore (NTU)
07.2020

Skills

  • Project & Stakeholder Management
  • Advanced Microsoft Office (Excel, PowerPoint, Word)
  • Data Analysis & KPI Reporting
  • Calendar Management
  • Budget & Expense Reporting
  • Artificial Intelligence Applications
  • Strategic Planning & Policy Alignment

Certification

Infographic Made Easy

Timeline

Artificial Intelligence in Broad Strokes

08-2025

Influencing Others Through Storytelling

08-2025

Assistant Manager, Outpatient Clinic Operations (Strategic Ops & Planning) (Full-Time)

Sengkang General Hospital
08.2025 - Current

Think on Your Feet

10-2024

Infographic Made Easy

07-2024

Chemist (Full-Time, Contract)

Abbott Manufacturing Singapore Pte Ltd
06.2021 - 11.2022

Associate Scientist, Consumer Science Trainee (Full-Time)

Abbott Manufacturing Singapore Pte Ltd (Abbott Nutrition Research & Development)
09.2020 - 06.2021

Clinical Assistant (Part-Time)

Minmed Group Pte Ltd
06.2019 - 02.2020

Bachelor of Science - Chemistry & Biological Chemistry (Honours)

Nanyang Technological University, Singapore (NTU)

FlexiMasters - General Management

Nanyang Technological University, Singapore (NTU)
Shi Hui Tin