HARSHIHA BINTI ALIAS
Manager
PETALING JAYA
Summary
Accomplished logistics and supply chain manager with over 20 years of experience driving operational excellence for top brands such as L'Oréal, DHL, BAT, Fonterra, and Reckitt Benckiser. Expertise in process improvement, customer service, and vendor management is complemented by strong skills in transport planning, customs, and billing. Known for thriving in fast-paced, project-oriented environments while fostering teamwork and continuous improvement, consistently delivering exceptional results. As a Certified Supply Chain Specialist and DMAIC Bronze holder, a hands-on approach ensures a commitment to quality service and innovative solutions.
Overview
24
24
years of professional experience
3
3
Languages
Work History
Transport Manager
L'Oreal
Petaling Jaya, Selangor, Malaysia
07.2022 - Current
- Coordinated logistics activities across multiple locations for seamless distribution operations.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Reduced transport costs for the company through strategic negotiations with vendors and carriers during tender.
- Organized records of vehicles, schedules and completed orders.
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Improved on-time delivery rates with detailed tracking and monitoring of shipments.
- Fostered a positive work environment by promoting open communication channels between staff members.
- Managed vendors & 3PL providing support and guidance to improve performance and productivity.
- Collaborated with other departments, aligning goals to improve overall company performance.
- Streamlined operations by implementing new technologies for better communication and data management.
- Negotiated favorable contracts with suppliers, securing competitive rates that benefited the organization''s bottom line.
- Analyzed historical trends to proactively address potential challenges within the supply chain.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
- Collaborated with planner to schedule and implement solutions on reducing lead time.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Optimized shipment schedules for impact, employing strategic planning and forecasting.
- Implemented green initiatives, reducing carbon footprint of transportation operations.
- Led cross-functional teams to develop transportation strategies that aligned with organizational goals.
- Achieved significant cost savings with negotiation of local transportation contracts.
- Enhanced customer satisfaction, providing timely and accurate shipment tracking information.
- Reduced delivery times through meticulous route analysis and optimization.
- Fostered relationships with logistics partners, ensuring reliable and cost-effective transportation solutions.
- Managed budgeting for transportation department, achieving significant cost reductions without compromising service quality.
- Developed contingency plans to minimize disruptions in supply chain.
- Led initiatives to upgrade fleet with more fuel-efficient vehicles, demonstrating commitment to sustainability.
- Conducted regular analysis of transportation data to identify trends and areas for improvement.
- Streamlined communication between departments to ensure smooth operation of transportation network.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Created and enforced detailed organization processes to increase quality and service standards.
- Coordinated with external partners such as carriers, vendors, customs brokers, and warehouse personnel to ensure seamless end-to-end logistics management.
- Reviewed transportation contracts to identify potential cost savings or service enhancements that could be exploited through renegotiation efforts with vendors.
- Improved efficiency in transportation operations by streamlining processes and implementing innovative solutions.
Customer Service & Transport Manager
DHL Supply Chain (M) Sdn Bhd
08.2018 - 07.2022
- Championed continuous improvement initiatives within the planning department, identifying opportunities for enhanced performance outcomes.
- Coordinated closely with operations teams to ensure seamless integration between project planning stages and actual implementation activities.
- Monitored processes and procedures, making sure company met compliance regulations.
- Collaborated with cross-functional teams to ensure projects aligned with company goals and objectives.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined workflow processes, reducing redundancies and increasing overall efficiency in the planning department.
- Collaborated with company leaders to support consistency and best practices.
- Reduced costs through efficient resource allocation and strategic negotiations with suppliers.
- Mentored junior staff members, enhancing their planning skills and fostering a collaborative work environment.
- Monitored activities for adherence to vital milestones and deliverables.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored and supported diversity within multiple department employees to create strong workplace culture.
- Maintaining >98% KPI every consecutive months
Transport Manager - Fonterra Brand
DHL Supply Chain (M) Sdn Bhd
07.2017 - 08.2018
- To manage the logistics part to cater the shunting, delivery, collection and any returns market from Distribution Centre all across Malaysia & East MY.
- To manage and ensure delivery on time in full (DIFOT) with zero complaints from customers.
- To manage any escalations on customer complaints
- To ensure quality service within the budgeted revenue, margin and cash targets.
- Working closely with our internal FMCG Operations team to ensure smooth coordination on truck booking.
- To ensure continuous process improvement and compliance as per working instructions / SOP.
- To manage KPI weekly, monthly with Fonterra
- To ensure 100% POD return within the targeted lead time
- Analyzed data on transport routes, identifying areas for improvement and optimization to reduce transit times.
- Reduced costs for the company by negotiating with vendors and optimizing routes for transport vehicles.
- Coordinated with external partners such as carriers, vendors, customs brokers, and warehouse personnel to ensure seamless end-to-end logistics management.
- Evaluated employee performance regularly, providing constructive feedback aimed at driving continuous improvement in both individual skills and teamwork dynamics within the transport department.
- Improved efficiency in transportation operations by streamlining processes and implementing innovative solutions.
- Established clear lines of accountability for all members of the transport team, fostering a culture of responsibility and results-oriented performance expectations.
Manager, LLP
DHL Supply Chain (M) Sdn Bhd
04.2016 - 06.2017
- To manage the operational performance of the Transportation LLP
- Manage a team of 30 headcounts which includes operation and billing staffs across BATM, ASTRO, Goodyear and Hershey contract.
- To provide a quality service to customers and deliver budgeted revenue, margin and cash targets.
- To grow the Transport (LLP) product, and to ensure co-loading and maximum load utilization.
- To attract and develop the best staff within growing Transport (LLP) team.
- To entertain customer's sales enquiry for ocean freight, air freight, custom brokerage and trucking for ad-hoc or project based request.
- To ensure smooth execution on operational as per customer's expectation.
- Support in customer presentation and advise on related to operational processes.
- Well versed on custom clearance process ie; K1, K2, K3, K8 or K9 for BATM.
- To foster and maintain productive relationships with customers, ensuring the effective mechanisms are in place for the regular review of accounts.
- To manage relationships with our Transport (LLP) suppliers and partners.
- To ensure continuous Process Improvement
- To ensure compliance on the SOPs
- To provide solutions on any ad hoc requirements from customer
- On top of above below is daily tasks being carried out :-
- To maintain good communication and productive relationship with customer - BATM
- To maintain good communication and productive relationship with vendors
- Giving updates on daily operational to BATM stakeholders via email or phone calls everyday basis
- Monitor on day to day MT pick up for both FGS & SFG
- Monitor on daily movement for laden & armed guard for FGS
- Compilation on monthly KPI slides (monthly)
- Troubleshoot daily operational issues with relates to all BATM business units
- Vendors invoice verification - Imp, Exp, East MY, Armed guard, Labors
- Troubleshoot on vendors invoices on any dispute
- Troubleshoot on any rejection of invoices by BATM stakeholders
- To monitor on contract labors on site - BATM with regards to attendance
- To troubleshoot complaints receive from BATM ie. Cargo dented, wrong seal & etc
- To compile monthly LLP revenue - BATM by gathering all information from all business units
- Prepare ad-hoc quotation to BATM
- Place booking for ad-hoc request from BATM (project shipment) upon requested
- Updating daily booking monitoring for Exp - BATM
- Attending meeting at customer's place - BATM PJ as and when required
- Attending meeting or discussion with vendors on new process implementation
- To ensure work instruction, customer's requirements and SOP being adhered
- Internal discussion between departments, security & finance
- Preparing minutes of meeting - BATM
- Accomplished multiple tasks within established timeframes.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Manager, LLP
DHL Supply Chain (M) Sdn Bhd
12.2013 - 12.2015
- To manage day to day operational performance of the Transportation (LLP- Logistics Lead Provider
- Oversee billing and operational of BATM and ASTRO
- In charge of freighting and provide quotation to customers upon request
- Manage BATM Project (Ad-Hoc) shipments within time line requested by customer
- Oversee departments as well as customer's (BATM) KPI and OTIF performance indicator (controllable and uncontrollable factors) on monthly basis.
- Support in customer presentation and advise on related to operational processes.
- To ensure two way communication with management level. To manage, monitor and ensure proper filing for the job completion.
- To prepare and present monthly KPI to customer.
- Manage and oversee PKFZ warehousing and custom documentations ZB, K1, K9
- Well-versed on custom documentations import, export & transshipments
Team Lead, Export Operations
DHL Global Forwarding (M) Sdn Bhd
11.2010 - 12.2013
- Direct communicating & liaising with MNCs customer such as GSK, Procter & Gamble and Tyco as Customer Service Executive for a year
- Transferred to Billing Department which handled invoices for MNCs customers as well such as Tyco, GSK & Procter & Gamble
- Selected as Team Lead for Import & Export Operations for 6 months before leading the Export Operation solely.
- Reporting directly to Senior Manager Operations.
- Responsible to monitor and overseeing day to day operational matters
- Responsible to train & brief new hired staff on Operation Process especially for Export
- Chaired departmental meeting and prepare the MOM
- Handling bookings & documentations process for VIP customers such as GSK, Procter & Gamble & Abbott Laboratories
- Disseminate and segregate work load to the team which being separated by FCL & LCL (Consolidation) Shipments
- Had gone for many external Training Courses such as Custom Clearance Process & International Trading ; Freight Forwarding and Multimodal Transport Course
- Also handling other nominations bookings and documentations
- Responsible to handle complaints on Operational Issues receive from counterpart offices
- Arrange documentations for custom declarations eg: K2 / K3 / K8
- Liaising closely with port terminal & carrier/ shipping lines to ensure containers/shipments loaded
CSD Traffic – Export Executive
Evergreen Marine Corp. (M) Sdn Bhd
08.2010 - 11.2010
- Liaising with shipper / customer and entertain all enquiries
- Responsible for day to day operations matter and export booking
- Responsible to updates shipper / customer on vessel delay/roll over/omit and etc.
- Follow up approval for DG/Reefer/Special Container internally & counterpart
- Following up for Service Contract/Quotation with business department
- Final and maintain vessel to ensure all containers are loaded onto specified vessel
- Update / planning container at Port system
- In charge for final vessel planning and liaise with port terminal
Import Coordinator
DHL Global Forwarding (M) Sdn Bhd
10.2006 - 08.2010
- Handling customers inquiries import shipments.
- Declaration – K4 and correction manifest to shipping line.
- Arrange collection of D/O and releasing D/O
- Arrange transshipment / Trucking (C8) – Penang & Johor Bharu
- In charged for FCL / LCL / CLD shipments
- Following up arrival notice from carrier, pre alerted customer on coming shipment
- Briefing to temp/contract staff
- Open job manually and prepare for switch B/L
Personal Assistant to Group Executive Chairman
Explorasi Ilmu Sdn Bhd
02.2006 - 10.2006
- Responsible for day to day office operations / administrative functions.
- Arrange appointment and making reservation for hotel / accommodation and flight.
- Responsible for filing / stationery / pantry order and supervise personal driver and office cleaner.
- Prepare correspondence, memo and also perform clerical work.
- Handle daily inquiries, incoming calls and outgoing/incoming mails.
- Assist HR, Account and also Admin in daily job such as record employee leaves, prepare claims and overtime.
- Attend to meeting when required and taking minutes of meeting.
- Entertain client or customer and keep P&C all the time.
Customer Service Officer
EMS Asia Group Sdn Bhd
02.2004 - 02.2006
- Entertain customer for any service inquiries.
- Assist and coordinate sales persons for their appointment.
- Ensure all ordered spare parts to be delivered smoothly and successfully.
- Ensure all newly part is labeled; check on condition before hand over to storekeeper.
- Responsible for Installation, Testing and Commissioning for any new products / goods.
- Distribute service report to technician and to record it in the system.
- Maintain systematic filing system for easy retrieval.
- Prepare general correspondence to customer.
- Responsible for quotation/ Purchase Order and incoming/outgoing correspondence.
- Prepare custom form for any new orders and ensure all related documents are complete before submitting it to forwarders for smooth clearance.
- Multitasking i.e; administrative, secretarial and servicing.
General Clerk cum Admin Assistant
NZA Logistics (M) Sdn Bhd
04.2001 - 05.2003
- Responsible for front desk and reception.
- Responsible for incoming/outgoing calls, correspondence, email and submitting internal request.
- Prepare quotation, invoices and general correspondences also memo.
- Assist HR to prepare salary also calculate claims and overtimes for drivers.
- Responsible for Purchase Order, Petty Cash, Cheque and Payment Voucher.
- Assist Transport Supervisor to coordinate drivers on actual pick up points.
- Coordinate collection and delivery of goods without delay.
- Record all movement (collection and delivery) manually in Excel sheet.
Education
Diploma - Executive Secretarial, Office Management & Technology
University Mara of Technology, Shah Alam Campus
06.2001
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Tunku Kurshiah
01.1996
Penilaian Menengah Rendah (PMR) - undefined
Sekolah Menengah Tunku Kurshiah
01.1994
Skills
- Logistics management
Active listening
Adaptability and flexibility
Transportation management
Proficient in managing multiple tasks
Daily operations management
Time management
Strategic problem-solving
Service excellence
Cross-functional teamwork
Supplier relationship management
Contract negotiation
Logistical route improvement
Process optimization
Strategic load optimization
Delivery scheduling
Strategic route optimization
Efficiency optimization
Budget management
Custom issue resolution
Sea and air freight management
Logistics management
References
Jameson James, Chen, Head of Regional Business Development (APAC), +6012 7381109, DHL Global Forwarding Singapore (Regional)
Interests
Singing, dancing & watching movie
Accomplishments
- Able to clear all dispute & rejected billing/invoicing for MNC – Tyco Electronics within 6 months which not being resolved by previous team for almost 2 years
- Maintaining KPI for FBM consistently
- Certified Supply Chain Specialist, Deutsch Post DHL.
- Bronze holder for DMAIC, First Choice in DHL Global Forwarding.
- Able to stabilize and show tremendous improvement on Operational for BATM.
- SSFFLA Training in Import/Export Procedure
- MASLM Customs in Import/Export Process
Personal Characteristics
- Well organize and comfortable working in multitask project-oriented environment
- Able to lead and work in team, supportive and acknowledge team efforts
- Keep an open mind to others' ideas and suggestions also required very minimal supervision.
- Innovative, good knowledge on forwarding, shipping, freighting, logistics & operations
- Good communication skills and able to relate to all levels
- Easily adopt to changes
Specialties
- Hardworking, responsible and very committed to every task given
- Keyboarding @ 60 w.p.m
- Open for any changes and suggestion
- Great teamwork and hands on
Preferences
Availability: 3 month notices
Pickle Ball, Netflix & Cooking
Having fun in Pickleball every Friday after work and during weekend spend quality time with family home-cooking and watching Netflix
Timeline
Transport Manager
L'Oreal
07.2022 - Current
Customer Service & Transport Manager
DHL Supply Chain (M) Sdn Bhd
08.2018 - 07.2022
Transport Manager - Fonterra Brand
DHL Supply Chain (M) Sdn Bhd
07.2017 - 08.2018
Manager, LLP
DHL Supply Chain (M) Sdn Bhd
04.2016 - 06.2017
Assistant Manager, LLP
DHL Supply Chain (M) Sdn Bhd
12.2013 - 12.2015
Team Lead, Export Operations
DHL Global Forwarding (M) Sdn Bhd
11.2010 - 12.2013
CSD Traffic – Export Executive
Evergreen Marine Corp. (M) Sdn Bhd
08.2010 - 11.2010
Import Coordinator
DHL Global Forwarding (M) Sdn Bhd
10.2006 - 08.2010
Personal Assistant to Group Executive Chairman
Explorasi Ilmu Sdn Bhd
02.2006 - 10.2006
Customer Service Officer
EMS Asia Group Sdn Bhd
02.2004 - 02.2006
General Clerk cum Admin Assistant
NZA Logistics (M) Sdn Bhd
04.2001 - 05.2003
Penilaian Menengah Rendah (PMR) - undefined
Sekolah Menengah Tunku Kurshiah
Diploma - Executive Secretarial, Office Management & Technology
University Mara of Technology, Shah Alam Campus
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Tunku Kurshiah