Shiew Chee Chai
Choa Chu Kang
Summary
More than 20 years of experience in the field and have extensive knowledge in IT Operations in the fields of Network, Security, Servers and End user Computing. Started to work with Microsoft Azure as Amazon Web services in the recent years to try to understand cloud environment. A firm believer in continuous learning, trying to keep current with industrial trends and practices. Also a firm believer in being hands on and have been always willing to take the lead and do what needs to be done to get the deliverables, delivered, be it project or operations support.
Knowledgeable Information Technology professional with proven background in managing and optimizing platform operations. Successfully implemented strategic initiatives to enhance system performance and user experience. Demonstrated expertise in team leadership and project management, ensuring seamless collaboration and delivery of results.
Platform management professional with strong track record in driving platform efficiency and innovation. Known for fostering collaborative team environments and achieving measurable outcomes. Reliable and adaptable, consistently meeting changing project demands and delivering high-quality results. Proven skills in strategic planning and stakeholder engagement.
Overview
25
25
years of professional experience
Work History
Back End Platform Manager
O'Connor's Singapore Pte Ltd
09.2023 - 07.2024
- Leads a team of System and Application Engineers
- Manages Backend infrastructure aspect of projects such as network, servers and security
- Ensures backend are following customer requirements in terms of SLA, Information Security, Maintenance and Operations
- Oversee the Project Information Security are complied with and carried out in accordance to customer requirement.
- Carry out backend Technical refresh when required.
- Oversees
IT Operations Manager
Infinite Computer Solutions Pte Ltd
12.2022 - 09.2023
- Oversees Cloud IT Projects infrastructure operational issues
- Support infrastructure aspect of projects such as network, servers and security
- Handles Vendor management in the operations, compliance and SLA reporting
- Manages the compliance of Information Security plans (IM8 Compliance and reporting, Mitigation and whitelisting)
- Oversees the AWS Services (Glass panel, Cloud watch, budget)
- Contract
IT Operations Manager
Sciente Consulting
03.2022 - 11.2022
- Oversees Cloud IT Projects infrastructure operational issues
- Support infrastructure aspect of projects such as network, servers and security
- Contract
IT Manager
Ella Cheong LLC
04.2021 - 03.2022
- Managed the IT Infrastructure (LAN, WAN, WIFI, IP telephony, Servers, Virtual Machines, End User Machines)
- Oversees IT Projects (Architecture, Design, Specification, manifest, budget and timeline)
- Oversees IT Helpdesk Support to End user (Service Level, Escalation, Support and Reporting)
- Manages the Information Security plans, actions and awareness program (PDPA, Security Incidents, Anti-malware)
- Oversees the Microsoft O365 Services (User Provisioning, Licensing, user support)
- Manages IT Vendors (Budget, Service Level, issues reporting, incident tracking)
Operations Manager
O'Connor's Singapore Pte Ltd
04.2020 - 04.2021
- Lead and Manage Technical Support Engineers within the Division
- Manage the Maintenance Support and the A&A(Alterations and Amendments) works of the IP CCTV System
- Backend (Survey, evaluation, Bill of materials and preparation of quotation to user)
- As the point of contact and escalation for the customer for escalations
- Manages the Budget for the Maintenance Team (1.5 to 2 mil)
- Manage system lifecycle and the proposal for End-of-Life equipment, subsystems and software.
- Lead in System Revamp and Technology Refresh for installed systems.
Technical Lead
NCS Singapore
12.2019 - 04.2020
- As the point of contact and escalation for Customer on site relating to network and network security
- Ensure Network operations meeting SLA
- Ensure Network security task and check are carried out
Assistant Principal Engineer
ST Engineering Electronics
03.2019 - 12.2019
- Implement Network Projects
- Responsible for the Installation, hardening, testing and commissioning on the network portion of the project
- Level 2 Maintenance support
Technical Manager
O'Connor's Singapore Pte Ltd
11.2017 - 03.2019
- Lead and Manage System Engineers within the Division
- Manage the Implementation and commissioning of the IP CCTV System Backend
- Manage and Implement the Security Hardening for Backend Servers, Network Devices and Endpoints.
- As the escalation focal point for system related incidents and fault calls
- Manage system lifecycle and the proposal for End-of-life equipment, subsystems and software.
- Lead in System Revamp and Technology Refresh for installed system.
- Lead in Network design, implementation and security aspect such as firewall and access control
IT Support Engineer
TOTAL Oil Asia Pacific
02.2015 - 11.2017
- Enterprise Information Technology (Level 1 and Level 2 Proximity) Support as onsite support for 100 users
- Industrial Information Technology (Level 1 and Level 2 Proximity) Support for Industrial SCADA system and plant automation systems
- Data and Voice Network Support and Management for the CISCO LAN, WIFI and Voice Over IP system on site
- Implementation and maintenance of Video conferencing and all Audio Visual setups on site
- Cybersecurity correspondent for the site and coordinate with regional and Global Headquarter to plan, coordinate and implement cyber security improvement plan and monitor cybersecurity threats
- Install and maintain Cyber Security equipment such as Firewall and also Security applications such as Anti-virus and Security Policies within the Active Directory.
- CCTV Support for the IP CCTV system
- Building Security System Support for the building access control
- Project Management and Coordination
Senior System Engineer
TOTAL Oil Asia Pacific (Total Global Services)
12.2012 - 01.2015
- Regional Project coordination for Data, voice and Video network from request, project scoping and proposal and coordination for the implementation of projects and deliveries for all LAN, WIFI, Video conferencing and Voice Over IP for Asia Pacific Sites
- As point of escalation for incidents related to the LAN, Voice over IP, WIFI and Video conferencing systems Asia Pacific Sites
- As a focal point for Problem management to analysis, identify and prioritization of problems from incident ticket and work with engineering teams in the investigation and Major problem review
- As a focal point in the planning for remedies for major problems and process improvements
- In charge of formulating and documenting IT processes, harmonisation and optimisation.
- Compile and consolidate KPI and to report them to business stakeholder and advising them on remedies and improvement
- Tracking of Performance improvement plans across different teams and functional domain within IT operations.
Senior System Specialist
TOTAL Petrochemicals Sea Pte Ltd
11.2008 - 11.2012
- Team lead for local and regional support for Plants and Offices in South East Asia and Greater China as proximity support for enterprise Standard workstation support
- Information Security Responsible for Asia Pacific Region that coordinate with regional and Global Headquarter to plan, coordinate and implement Information security improvement plan and monitor Information security threats
- Audit Asia Pacific sites on Information Security matter
- Lead and coordinate site and local Projects for Asia Pacific Region and also act as Asia Pacific correspondent for Global projects
- Focal point for Outsourced Support Desk
- IT Operation process coordination for Asia Pacific region
- IT Change and Problem Management for Asia Pacific region
- Server operation support for Windows virtual servers on infrastructure in the region
- Plan, design and implement Windows virtual server in Asia Pacific region
- Network configuration and troubleshooting for Cisco Lan switches and Wifi.
System Administrator
TOTAL Petrochemicals Sea Pte Ltd
04.2001 - 11.2008
- Network Supervision
- Onsite (Level 1 and Level 2 Proximity) User Support
- CCTV Project Implementation and Support
- Building Security System Project Implementation and Support
- Level 2 Support and remote service (Service Desk)
- Identity and Access Management and User provision
- Change and Process Management
System Specialist
Wherever.net (S) Pte Ltd
12.1999 - 04.2001
- Internal User (Level 1 and Level 2 Proximity) support
- Technical Support for Enterprise customer
- Technical reference and escalation for helpdesk
- Pre-sales support for the sales and marketing team
- Setup and Maintain Server Room
- Setup and Maintain Voice gateway
Education
Diploma - Electronics and Computer Engineering
01.1994
Skills
- Windows Server and workstation setup and configuration
- Microsoft HyperV Virtual Machine Configuration and Maintenance
- Microsoft Active Directory Setup and troubleshooting
- Microsoft SQL Server Configuration and Maintenance
- Virtual Server Setup, design and Maintenance
- Polycom Video Conferencing Setup
- Setup and Design of Audio / Visual System
- Configuration of CISCO routers and switches
- Configuration of Cisco Wireless network
- Configuration of Fortinet Firewall
- Configuration of Sophos Firewall
- Configuration and maintenance of Cisco Voice Gateway
- Configuration and maintenance of Grandstream VOIP PABX
- Network Design and Setup
- Working knowledge of IP telephony gateways
- Working knowledge of Trunk line configuration
- Telecommunication
- Server Room setup and Management
- Workstation Setup and troubleshooting
- Microsoft Office Proficiency
- Door Access
- IP CCTV
- ITIL V3 Fundamental certification
- MCSA Windows 2000
- Amazon AWS Foundation Certification
Timeline
Back End Platform Manager
O'Connor's Singapore Pte Ltd
09.2023 - 07.2024
IT Operations Manager
Infinite Computer Solutions Pte Ltd
12.2022 - 09.2023
IT Operations Manager
Sciente Consulting
03.2022 - 11.2022
IT Manager
Ella Cheong LLC
04.2021 - 03.2022
Operations Manager
O'Connor's Singapore Pte Ltd
04.2020 - 04.2021
Technical Lead
NCS Singapore
12.2019 - 04.2020
Assistant Principal Engineer
ST Engineering Electronics
03.2019 - 12.2019
Technical Manager
O'Connor's Singapore Pte Ltd
11.2017 - 03.2019
IT Support Engineer
TOTAL Oil Asia Pacific
02.2015 - 11.2017
Senior System Engineer
TOTAL Oil Asia Pacific (Total Global Services)
12.2012 - 01.2015
Senior System Specialist
TOTAL Petrochemicals Sea Pte Ltd
11.2008 - 11.2012
System Administrator
TOTAL Petrochemicals Sea Pte Ltd
04.2001 - 11.2008
System Specialist
Wherever.net (S) Pte Ltd
12.1999 - 04.2001
Diploma - Electronics and Computer Engineering
Summary of Experience
- 5 years Network Routing configuration and troubleshooting
- 5 years Firewall Configuration, deployment and operations on Fortinet, Sophos and Checkpoint firewall
- 2 years Proxy Configuration and operations
- 5 years Network Monitoring, Deployment and Support
- 2 years Database Setup, Operations and Support
- 2 years Operations Management and Support
- 2 years Service Delivery Management
- 2 years Vendor Management
- 3 years Information Security and risk Management
Personal Information
- Nationality: Singapore Citizen
- Place of Birth: Malaysia
- Last Drawn Pay: 7000
- Expected Salary: 7500 -8000 (Negotiable)
- Date of Birth: 1973-12-30
- Marital Status: Married
- Notice Period: 1 month
- Reason For leaving: Seeking better environment
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