Summary
Overview
Work History
Education
Skills
Timeline
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SHIELA MARIE URIAN

SHIELA MARIE URIAN

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

3
3
years of professional experience

Work History

Technical Support Representative

Alorica
07.2023 - 04.2024
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Sales Representative

Acabar Company (Samsung)
05.2022 - 10.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Officer-in-Charge

Blue Box Company
03.2021 - 04.2022
  • Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
  • Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
  • Conducted thorough risk assessments for various operational scenarios, ensuring safety and mission success.
  • Improved overall unit efficiency by implementing streamlined processes and procedures.

Education

Bachelor of Science - Bachelor of Science in Elementary Education

Northern Cagayan Colleges Foundation Incorporated
Balleteros Cagayan Valley
07.2022

Bachelor of Science - Bachelor of Science in Secondary Education

Cagayan State University
Lasam Cagayan Valley
06.2020

Northern Philippines Academy
Gattaran Cagayan Valley
03.2017

Santor Elementary School
Sanchez Mira Cagayan Valley
03.2013

Skills

Proficient in English, Iloko, Filipino
Customer Service Skills
Active Listening Skills
Computer Literate
Skilled in using Microsoft Office (Word,
Excel, Publisher)

Timeline

Technical Support Representative

Alorica
07.2023 - 04.2024

Sales Representative

Acabar Company (Samsung)
05.2022 - 10.2022

Officer-in-Charge

Blue Box Company
03.2021 - 04.2022

Bachelor of Science - Bachelor of Science in Elementary Education

Northern Cagayan Colleges Foundation Incorporated

Bachelor of Science - Bachelor of Science in Secondary Education

Cagayan State University

Northern Philippines Academy

Santor Elementary School

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SHIELA MARIE URIAN