CECILIA BANZON
Summary
With a proven track record at Saudi Arabian Airlines, I excel in customer service and emergency procedures, ensuring passenger safety and satisfaction. Demonstrating a strong work ethic and attention to detail, I adeptly manage crises and enhance service standards, making significant contributions to team and company success.
Overview
23
23
years of professional experience
Work History
Flight Attendant
Saudi Arabian Airlines
Jeddah, Saudi Arabia
07.2003 - 09.2024
- Trained in emergency evacuation procedures, CPR and First Aid.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Front Desk Receptionist
Grand Boulevard Hotel
Manila, Philippines
01.2002 - 02.2003
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Administrative Officer
Happy Travel Agency
Manila, Philippines
04.2001 - 12.2001
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Education
Bachelor of Science - Tourism
Centro Escolar University
Manila, Philippines03-2001
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Safety procedures
- Emergency procedures
- FAA regulations
- Flight safety
- Food and beverage service
- Hospitality service expertise
- Passenger safety management
Accomplishments
Best Flight Attendant
- Year 2017
- Year 2009
- Year 2005
Additional Information
Training: Safety Of Life At Sea (SOLAS)
Timeline
Flight Attendant
Saudi Arabian Airlines
07.2003 - 09.2024
Front Desk Receptionist
Grand Boulevard Hotel
01.2002 - 02.2003
Administrative Officer
Happy Travel Agency
04.2001 - 12.2001
Bachelor of Science - Tourism
Centro Escolar University