CECILIA BANZON
Summary
With a proven track record at Saudi Arabian Airlines, I excel in customer service and emergency procedures, ensuring passenger safety and satisfaction. Demonstrating a strong work ethic and attention to detail, I adeptly manage crises and enhance service standards, making significant contributions to team and company success.
Overview
23
23
years of professional experience
Work History
Flight Attendant
Saudi Arabian Airlines
07.2003 - 09.2024
- Trained in emergency evacuation procedures, CPR and First Aid.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Front Desk Receptionist
Grand Boulevard Hotel
01.2002 - 02.2003
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Administrative Officer
Happy Travel Agency
04.2001 - 12.2001
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Education
Bachelor of Science - Tourism
Centro Escolar University
Manila, Philippines03-2001
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Safety procedures
- Emergency procedures
- FAA regulations
- Flight safety
- Food and beverage service
- Hospitality service expertise
- Passenger safety management
Accomplishments
Best Flight Attendant
- Year 2017
- Year 2009
- Year 2005
Additional Information
Training: Safety Of Life At Sea (SOLAS)
Timeline
Flight Attendant
Saudi Arabian Airlines
07.2003 - 09.2024
Front Desk Receptionist
Grand Boulevard Hotel
01.2002 - 02.2003
Administrative Officer
Happy Travel Agency
04.2001 - 12.2001
Bachelor of Science - Tourism
Centro Escolar University
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