Nur Rashidah Yaakob

-As a logistic coordinator : coordinating stock replenishment, managing warehouse space, managing logistics budgets, identifying potential savings, responsible for controlling damage to goods during storage and transportation. Actively communicating and coordinating with delivery drivers to ensure smooth transportation of apparatus and equipment to the different schools.

-As a assistant trainers/facilitator : Built rapport with diverse groups main trainers, school students, demonstrating empathy, active listening skills, and cultural competence during facilitated sessions. Assisting in classroom management and with the practical workshops.

-Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.

-Increased participant engagement by incorporating interactive activities and group discussions into sessions.

-As a call centre officer : Enhanced customer satisfaction by resolving complex issues and providing timely solutions with regards to customers inbound and outbound pick up locations, timing, bookings and other enquiries. Escalating customer issues with management when the need arises.

-Responds to requests for assistance by coordinating and providing solutions to drivers-passengers related problems.

-As a transport coordinator : Leads, directs, guides and monitors the work of Van Drivers, Bus Drivers and casual relief drivers such as sub cons and other private hirers.

-Planning route for our clients such as Fedex staffs and Jet star crews to increase efficiency and to optimize routes for our drivers to fetch them to and fro.

(Need to be aware of which passenger should be picked up or drop off first to minimize travel distance so the drivers have ample time to support with the next timing operation schedule.)

(Scheduling focuses on assigning time slots that accommodate customer preferences and operational efficiency.)

-As a frontline health worker :

-Assist in ushering incoming participants and registering patients in the database
-Assigning of booth for swab
-Keying in of swab results
-Other ad-hoc duties assigned by superior

-As a assistant swabber :

-Collecting and labeling of samples
-Assist in timing for ART test kits

-Implemented infection control measures within facilities, contributing to decreased rates.