Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
SHETUKKARASI PARAMASUIN

SHETUKKARASI PARAMASUIN

Summary

As a PDM motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance.

Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.

Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department.

Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 7 years of progressive training experience and take on challenging new role at McDonalds.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level People Development Manager position. Ready to help team achieve company goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Flexible, results-oriented Manager offering focused leadership and McDonald's operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases. Adaptable and enterprising as Restaurant General manager with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Highly proactive manager with 14 years of experience in team leadership in McDonald's industry. Background includes sales, management and customer service in fast-paced settings. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Restaurant Manager position. Ready to help team achieve company goals.

Overview

18
18
years of professional experience

Work History

People Development Manager

HANBAOBAO PTE LTD
06.2006 - Current
  • Established a mentoring program, fostering stronger working relationships and collaboration among employees.
  • Facilitated communication workshops to improve team dynamics, resulting in increased collaboration across departments.
  • Developed an innovative learning management system that enhanced tracking progress and reporting capabilities for all employees'' professional development activities.
  • Spearheaded succession planning initiatives, preparing high-potential employees for leadership roles within the organization.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Optimized learning resources by conducting regular reviews of course materials, ensuring relevance to industry trends and best practices.
  • Implemented effective performance management systems, ensuring timely feedback and guided individual growth opportunities.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Delivered new employee onboarding and training sessions via zoom.
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
  • Promoted a culture of continuous improvement by encouraging open discussions during regular performance evaluations.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Collaborated with cross-functional teams to develop strategies for talent acquisition and retention.
  • Coordinated external training opportunities for staff members seeking advanced certifications or specialized expertise in their respective fields.
  • Conducted training courses and prepared videos for long-term use.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Selected and assigned instructors to conduct specific training programs.
  • Enhanced company culture through the introduction of team-building activities and initiatives.
  • Directed training programs and development paths for managers and supervisors.
  • Coordinated technical training and personal development classes for staff members.
  • Boosted employee retention by designing and executing personalized career development plans.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Improved employee performance by developing and implementing comprehensive training programs.
  • Tested all training software and hardware prior to commencing training programs.
  • Directed field training to enhance participants' skills.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Conducted thorough needs assessments to identify skill gaps among staff members, offering tailored support in response.
  • Conducted research and analysis of learning needs of employees to develop targeted training programs.
  • Developed departmental systems and procedures to better align workflow processes.
  • Assisted in development of employee assessments to measure training value.
  • Designed competency frameworks to align employee skills with organizational goals, driving overall business success.
  • Created comprehensive leadership development programs that cultivated strong managerial competencies among high-potential employees.
  • Managed development of e-learning training materials and activities to enhance learning experiences.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked effectively in fast-paced environments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Provided professional services and support in a dynamic work environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Worked well in a team setting, providing support and guidance.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Resolved problems, improved operations and provided exceptional service.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Reduced turnover rates by identifying areas for improvement within the workplace and addressing employee concerns proactively.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Leveraged data-driven insights from employee surveys to inform ongoing improvements within the people development function.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Created in-depth training manual for all employees.
  • Streamlined onboarding processes, effectively reducing new hire ramp-up time.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Evaluated employee skill sets, identifying knowledge gaps, and providing customized training solutions.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Managed new employee orientation training process for more than 100 employees each year.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Coordinated and prioritized required training courses for unskill employees.
  • Managed all exempt employee coaching, training, and performance improvement actions.
  • Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Increased overall organizational productivity with the implementation of targeted professional development workshops.

Education

No Degree -

No Degree - STPM-ART

MAKTAB SULTAN ABU BAKAR (B) JOHOR BAHRU
JOHOR,MALAYSIA
03.2004

Skills

  • Performance Improvements
  • Policy Development and Enforcement
  • Financial Administration
  • Business Development
  • Desktops, Laptops, and Mobile Devices
  • Revenue Forecasting
  • Marketing and Promotions
  • Upselling and Cross Selling
  • Staff Management
  • POS Systems
  • Store Organization
  • Product Development
  • Price Structuring
  • Payroll Administration and Timekeeping
  • Team Management
  • Budget Control
  • Direct Sales
  • Needs Assessment
  • Flexible Schedule
  • Operations Oversight
  • Relationship building and management
  • Inventory Management
  • Employee reviews
  • Transaction Processing
  • Performance Evaluation and Monitoring
  • Staff hiring
  • Change Management
  • Stock Rotations
  • Recruitment
  • Mentoring and Coaching
  • Stock management
  • Retail Operations
  • Business Management
  • Problem-Solving
  • Staff Scheduling
  • Customer Relations
  • Customer Service Management
  • Financial Planning
  • Marketing Strategies
  • Business development and planning
  • Assignment Delegation
  • Sales Promotion
  • Employee Scheduling
  • Goal Setting
  • P&L Management
  • Customer experience
  • KPI Tracking
  • Work Planning and Prioritization
  • Sales Coaching
  • Sales Tracking
  • Inventory Tracking and Management
  • Training Management
  • Employee Development
  • Human resource policies
  • Budget Development
  • Cost Control
  • Workforce Management
  • Schedule Management
  • Motivational Techniques
  • Staff Supervision
  • Employee Relations
  • Hiring and Training
  • Business Leadership
  • Effective leader
  • Staff Development
  • Customer Service
  • Team Building and Leadership
  • Operations
  • Teamwork and Collaboration
  • Shift Scheduling
  • Special Promotions Planning
  • Business Growth Initiatives
  • Program Administration
  • Performance Evaluations
  • Public Speaking
  • Customer Inquiry and Response
  • Team direction
  • Leadership training
  • Recruitment and selection

Accomplishments

  • Supervised team of more then 90 staff members.
  • Resolved product issue through consumer testing.
  • Achieved store results by completing my task with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved issues which led to store results.

Languages

English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)

Timeline

People Development Manager

HANBAOBAO PTE LTD
06.2006 - Current

No Degree -

No Degree - STPM-ART

MAKTAB SULTAN ABU BAKAR (B) JOHOR BAHRU

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