Sheryn Toh

Underwent CMFAS papers (M9, M9A, RES5) and initial training courses conducted by the company. Documentation validity varies from Aug-Sep 2025 onwards.

• Managed backend product inventory, product adjustments and handled overall warehouse management on back-end portals such as Shopcada, TikTok
• Managed high volume of emails & live message chats while maintaining a professional demeanor and ensuring timely resolution of issues.
• Trained new personnel regarding company operations, policies and services. This includes new full timers and warehouse part timers.
• Managed part timer schedule and handled overall working hours
• Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
• Coached and mentored junior team members, contributing to their professional growth and development.
• Maintained up-to-date knowledge of product and service changes.
• Responded to customer requests, offering support and tailored recommendations to address needs.
• Responded proactively and positively to rapid change.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.

• For regular day operations, I am tasked with stock, variation & pricing adjustments to the different products for each category on our back-end portal
• Apart from that, I also provide customer service through major shopping platforms such as Shopee & Lazada as well as through emails, Facebook live & Instagram direct messages across all of our 3 different brands
• I too assist with logistical shipment and A&P on a day-to-day basis
• During my time here, I feel that it has been a fruitful and eye-opening experience as I have learnt to capture the importance of how different tasks and roles each team member take on are viable in sustaining smooth operations

• I began working part-time at Universal Studios Singapore for over 4.5 years
• Towards the end of 2019, I was then promoted to a Team Lead itself
• I would say that the skills and knowledge that I have picked up have been fruitful and enriching thus far, as I have learnt how to properly manage my team and also take on challenging situations with relative ease
• As an experienced Team lead, I demonstrated good customer service skills and balanced team coordination
• Having handled situations with tight time and situational constraints, working under pressure would not pose as an issue for me

• It was a fruitful internship as I had programmed and build an updated outlook template for their official website

• I was tasked with tracking and summarizing the main points mentioned in phone call conversations of various client accounts
• Such accounts ranged from law RMS, dental clinics and even car manufacturing companies, etc
• The summarized reports were then compiled into an excel spreadsheet for submission to the HR daily

• At Cotton On Kids, I was tasked with stock arrangement & replenishment, quality checking for defects on the daily incoming product stocks, in-store housekeeping as well as greeting walk-in customers and assisting them with their inquiries

• During the short time there, I was hands-on properly trained to handle POS (point-of-sales) and card machines, replenishing stock take as well as good customer service
• My team was also encouraged to hit the daily assigned sales target as well as constantly updating walk-in customers on the latest promotions and benefits in store/park