Sheryl Goh Wan Qi
Captain
Summary
Dynamic hospitality professional with proven leadership at The Queen and Mangosteen Pte Ltd., excelling in team management and guest relations. Enhanced customer satisfaction through exceptional service and effective complaint resolution. Skilled in POS operations and inventory management, consistently maximizing revenue during peak hours while training and mentoring junior staff.
Overview
8
8
years of professional experience
Work History
Captain
The Queen and Mangosteen Pte Ltd.
06.2023 - 02.2025
- Training of new staff members.
- Managed a team of junior waitstaff, ensuring high-quality service and adherence to restaurant standards / Mentored junior waitstaff members through constructive feedback sessions aimed at improving their service skills over time.
- Weekly ordering of stocks / Monthly inventory stock take.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
- Completed restaurant opening and closing functions that included POS report generation.
- Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
- Maximized revenue during peak hours by efficiently managing table assignments and reservations.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Coordinated foodservice operations between kitchen staff and dining room servers.
Waitress
Highlander
08.2021 - 06.2023
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Increased bar revenue by upselling premium beverages and promoting special offers.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress
PizzaExpress SG
07.2018 - 08.2021
- Training of new staff members.
- Managed a team of junior waitstaff, ensuring high-quality service and adherence to restaurant standards / Mentored junior waitstaff members through constructive feedback sessions aimed at improving their service skills over time.
- Weekly ordering of stocks / Monthly inventory stock take.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
- Completed restaurant opening and closing functions that included POS report generation.
- Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
- Maximized revenue during peak hours by efficiently managing table assignments and reservations.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Coordinated foodservice operations between kitchen staff and dining room servers.
Waitress
Live @ The Crossroads (The Pump Room)
04.2017 - 03.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Nitec - Laser N Tooling Tech
ITE College Central (AMK)
04.2001 -
GCE 'N' Levels -
Gan Eng Seng School
04.2001 -
Skills
Team management
Basic accounting
Allergy awareness
Food and beverage expertise
Reservation handling
Strong leadership
Hygiene standards
Guest service
Complaint handling
POS system operation
Guest relations management
Wait staff training
Timeline
Captain
The Queen and Mangosteen Pte Ltd.
06.2023 - 02.2025
Waitress
Highlander
08.2021 - 06.2023
Waitress
PizzaExpress SG
07.2018 - 08.2021
Waitress
Live @ The Crossroads (The Pump Room)
04.2017 - 03.2018
Nitec - Laser N Tooling Tech
ITE College Central (AMK)
04.2001 -
GCE 'N' Levels -
Gan Eng Seng School
04.2001 -
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