Sheryl Koh

• Created detailed user personas for targeted improvement to the user experience of cash analytics dashboards
• Redesigned existing Tableau dashboards and proposed enhancements through wireframes and prototypes on Figma
• Evaluated existing user interfaces based on usability heuristics
• Presented findings to directors and effectively communicated UX fundamentals and concepts to advocate user-centricity
• Involved in SCPay UI/UX sprint reviews and backlog meetings to prioritise features on JIRA
• Worked with business writers to ensure timely update of user manuals and user training materials based on feature releases
• Designed and drafted regular email communications to communicate UI/UX updates

Level Lead & Mentor Teacher (2020 – 2022)

• Led a team of 10 teachers in level curriculum implementation
• Collaborated with external agencies such as NParks to drive novel initiatives which won Outstanding Contribution Award (Team Lead)
• Facilitated action research using both qualitative and quantitative methods through Professional Learning Circles
• Mentored a total of 8 student interns and novice teachers to uplift professional development and achieve set targets
• Conducted a workshop at the Academy of Singapore Teachers which shared best practices with the teaching fraternity

Teacher (2016 – 2019)

• Awarded ‘Most Creative Teacher’ for designing graphics for
  learning materials and school events using Illustrator
• Planned and executed large-scale yearly events such as K2
  Celebrates for over 160 students and their families
• Designed and implemented effective organizational systems to
  assess and document students’ learning
• Conducted action research in a team which successfully
  improved student outcomes
• Led workshops to build effective home-school partnerships
  and communicate evidence-based approaches
• Exhibitor and representative of MOE Kindergarten at the
  annual MOE Conference and ExCEL Fest 2019

• Analysed and identified trends in traditional and social media domains to deliver timely daily and weekly media reports
• Proposed strategic recommendations based on online traction
• Built and maintained spreadsheets to facilitate data manipulation and analysis
• Developed a decision matrix successfully used in handling
  social media crises cases
• Presented weekly reports during inter-department meetings
• Served as secretariat during weekly high-level meetings and
  liaised with various departments for timely follow-up