Sherwin Ortega

• Oversee multiple outlets within the district, maintaining consistency in service and operational standards.
• Manage round-the-clock 24-hour operations
• Conduct Workplace & Safety Audits and ensure compliance with company and government regulations.
• Manage Food Safety systems, audit readiness, and hygiene standards across outlets.
• Consolidate sales, cost, and maintenance reports for district management.
• Coordinate repair and maintenance tasks and follow-ups to minimize operational downtime.
• Collaborate with Marketing team on store-level promotions and seasonal launches to drive revenue.

• Oversaw daily operations, ensuring adherence to quality standards and customer service excellence.
• Trained and mentored staff, fostering a collaborative and efficient work environment.
• Implemented inventory management systems, optimizing stock levels and reducing waste.
• Analyzed sales data, identifying trends to inform operational improvements and staffing needs.
• Ensured compliance with health and safety regulations, maintaining a safe environment for staff and customers.
• Answered questions about store policies and addressed customer concerns.
• Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
• Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.

• Supervised daily operations to ensure efficient workflow and high-quality service delivery.
• Trained and mentored staff on best practices for customer engagement and operational procedures.
• Monitored compliance with health and safety regulations, ensuring a safe working environment.
• Coordinated scheduling to maximize staff efficiency during peak business hours.

• Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
• Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
• Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
• Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
• Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.

• Supervised dining room operations, ensuring exceptional guest experiences and service quality.
• Trained and mentored junior staff in menu knowledge and customer service protocols.
• Coordinated with kitchen staff to streamline food preparation and delivery processes.
• Managed reservations and seating arrangements to optimize restaurant flow and efficiency.
• Implemented service standards that enhanced overall guest satisfaction ratings.