Sherry Ching
Summary
Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Reliable employee offering excellent communication and good judgment.
Overview
9
9
years of professional experience
Work History
Tenant Relations Officer
Keppel Land International
07.2008 - 12.2009
- Acted as professional liaison between tenants and personnel in management office.
- Maintained positive relationships with tenants and vendors by using active listening and effective interpersonal talents.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and implemented tenant's retention activities.
Receptionist
Capitaland Residential Limited
07.2006 - 07.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
Cabin Crew Member
Singapore Airlines
07.2000 - 04.2006
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Education
Bachelor of Arts - Guidance And Counselling
Northumbria University
Newcastle, England.08.2022
Skills
- Staff Mentoring
- Customer Relationships
- Active Listening
- Positive Attitude and Energetic
- Career Counseling
- Security Awareness
- Customer Complaint Resolution
- Flight Training
- Emergency Procedures Knowledge
Accomplishments
Singapore Airlines Limited,/ Cabin Crew 3rd Runner Up for the most number of compliments received in 2003.
Timeline
Tenant Relations Officer
Keppel Land International
07.2008 - 12.2009
Receptionist
Capitaland Residential Limited
07.2006 - 07.2008
Cabin Crew Member
Singapore Airlines
07.2000 - 04.2006
Bachelor of Arts - Guidance And Counselling
Northumbria University
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