Sherona Combo

• Developing and maintaining relationships with international clients, investors, and partners.
• Identifying and prospecting potential clients interested in international property investments.
• Providing personalized recommendations and guidance to international clients based on their needs and preferences.
• Conducting market research to understand real estate trends, property values, and investment opportunities in different countries.
• Conducting market research to understand real estate trends, property values, and investment opportunities in different countries.
• Working towards achieving sales targets and generating revenue through international property transactions.
• Monitoring sales performance and identifying areas for improvement.

• Responsible in managing the recruitment process, including job postings, screening candidates, conducting interviews, and extending job offers.
• Handle onboarding of new hires ensuring a smooth transition into the company.
• Conduct orientation to newly hired employee about the company policies, guidelines, and procedures before endorsing to his/her assigned department
• Responsible in overseeing performance reviews, setting goals, and providing feedback to employees.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.

• Confirms Booking and Shipping Instruction received from Huawei Headquarters (China) for incoming shipment
• Ensure that all shipment documentation required for pre-
  clearance is provided to the customs broker in advance of
  shipment arrival.
• Monitor shipment schedules and track deliveries to ensure on-
  time arrivals.
• Resolve any transportation or delivery issues promptly and
  efficiently.
• Responsible for ensuring highest quality and accuracy of Shipping Document processing (Commercial Invoice, Packing List, Form E and Bill of Lading or Airway Bill)
• Ensure validation and Goods receipt completed upon delivery of Materials to Warehouse
• Improved consistency of on-time arrivals through effective logistics management and travel route planning.
• Responsible in forecasting Material needed base on the target Implementation date
• Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
• Built exceptional rapport with suppliers and transportation companies to create seamless operations.

Air/Sea Export& Import

• Responsible for day-to-day air and sea shipments including
  FCL and LCL
• Ensure all customs import & export documentation are
  processed in order for shipments to be custom cleared and
  made available to the client or nominated carrier prior to time
  of availability or prior to storage commencing.
• Responsible for ensuring all shipments are collected and
  delivered to the customer as efficiently as possible.
• Communicate with carrier to confirm shipment arrival and release

Projects (Drydocks/Operation Coordination)

• Responsible for coordinating incoming shipments for direct
  delivery to vessel at Shipyard
• Liaise with respective suppliers/vendors during dry docking
• Ensure appropriate documents are given to truckers and get
  them signed and endorse by the captain of the vessel
• Oversee the operation and supervise the coordination among
  all activities related to transportation/lifting

Warehouse

• Overseeing warehouse operations including inventory control,
  shipping and receiving, and maintaining record of
  transactions.
• Ensure all incoming/outgoing cargo are checked, identified,
  marked and stored as appropriate and in accordance with
  cargo receipt procedures set by company
• Arrange physical stock count together with the warehouse
  team
• Responsible for tracking the transfer and storage of cargo in
  the warehouse using Warehouse Management System

Administration

• Invoiced all jobs performed within the agreed timelines for
  each shipment
• Updates milestone in the Next Gen and Freight Navigator system
• Close files, pass invoices and credit memos
  

• Responsible for Job Order Billing System and Costing in Document Control (Agility In-house System)
• Daily management and coordination of shipment
• Establish and coordinate schedules with carriers and tender shipments
• Evaluate shipments, consolidate loads and select most cost-effective method of delivery
• Accepts Job Tendered and update shipment events in Oracle Transportation Management
• Declare and submit shipping details, create Tenant Cargo Booking, Tenant Cargo ASN & Tenant Cargo MOT using Jurong Port online system
• Liaise with hauliers and transport company on cargo collection
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Oversee the entire shipping process, from order placement to final delivery, ensuring timely and accurate shipments
• Prepare shipping documents, including packing lists and customs forms, in compliance with applicable regulations.
• Track shipments and maintain accurate records of shipping activities, including shipment status, delivery dates, and any delays or issues encountered.
• Monitoring Vessel Schedules and Arrival Bay plan using Portnet
• Review vessel close notification received from Port of Load
• Review and check Discharge List for any discrepancies received from Vessel Operator
• Ensure customers receive accurate and timely information regarding their orders, including tracking details and delivery schedules

• Responsible for sending Pre-alert/Pre-advise Handling
• Negotiating rates for air, sea and overland freight operations
• Send routing and follow up with origin and update customers with status at all stages till shipment arrival
• Follow Up with the carriers, forwarding agent and airline for the status of shipment arrival, to ensure the shipment is cleared and delivered on time
• Update system with POD
• Update tracking sheet with shipment status and send to the customer on daily basis
• Create Jobs in Control (Agility in house system) for all air/sea/overland, import/export/cross shipments
• Complete Costing and Billing for both Import and Export Jobs

• Provide guidelines and supervision of human resource activities such as recruitment, performance review, training, and HR administration, and resolve problems requiring senior management intervention
• Conduct exit interviews, identify trends and recommend proactive measures to support retention
• Notify key personnel of termination to ensure the deletion of building access cards, phone system and all system/network logins where applicable
• Organizing files and process company's legal documents from Company's Trading License, Leased of Contracts, Bank Files and Confidential Documents, Passport and Employee's Visa's, Employee's profile and database
• Handles air ticket and hotel bookings for the company managers and employees during business trips and annual air ticket claims for all employees.

• Handled inbound customer query regarding credit card purchases and charges
• Validate transactions rendered and interest charges
• Handled card activation and approval for declared authorized users
• Handled card application and discuss terms and conditions to new customers
• Card validation and verification for account history and queries
• Discusses billing questions and processes payments on the account of customer

• Responsible in providing customers with information to address inquiries regarding products and services
• Perform customer verifications and set up new customer accounts
• Processes customer order/changes/returns according to established department policies and procedures
• Maintain documentation of customer inquiries and responses for future reference

• Provides timely and accurate information to incoming customer inquiries, complaints, billing questions and payment extension/service request
• Responsible for activation of new phone line
• Resolve customer complaints and attempt to persuade customer to reconsider cancellation
• Take ownership of the customer's needs and always see problems through until they are fully resolved
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Responsible for conducting interviews and providing the necessary inputs during the hiring process
• Administration of all contract labor
• Recording, maintaining and monitoring attendance to ensure employee punctuality
• Checking travel and tour expenses and contractor bills and record in relevant software for timely credit of the amount into employee's account