Shernice Mun
Summary
Dynamic and self-motivated professional with proven customer service excellence at Soft Serve Ice Cream SG. Skilled in communication and efficiency, I consistently enhanced customer satisfaction while managing peak hours. Adaptable and organised, I thrive in fast-paced environments, delivering personalised service and fostering loyalty through exceptional interactions.
Academic achievements
2023 - Edusave award
2024 - Most improve GPA in the cohort
Overview
1
1
year of professional experience
Work History
Ice Cream Server
Soft Serve Ice Cream SG
08.2024 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept tidy and organized area to comply with cleanliness standards.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Received consistently positive feedback from customers on quality of service provided, contributing to repeat business and loyalty.
- Conducted daily opening and closing procedures, ensuring readiness for business.
- Streamlined ice cream serving process, reducing wait times during busy periods.
- Enhanced customer experience by providing friendly and efficient service.
Skechers Part Time
Sketchers
03.2024 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Royce Chocolate Part Time Sales
Royce
10.2023 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Diploma - Interior Design
Nayang Academy of Fine Arts
03.2028
Skills
Communication
Responsibility
Efficiency
Good time management
Sociable
Creative
Optimistic
Organisation skills
Good customer service
Multitasking
Languages
English
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)
Chinese (Cantonese)
Elementary (A2)
hokkien
Intermediate (B1)
Timeline
Ice Cream Server
Soft Serve Ice Cream SG
08.2024 - Current
Skechers Part Time
Sketchers
03.2024 - 04.2024
Royce Chocolate Part Time Sales
Royce
10.2023 - 12.2023
Diploma - Interior Design
Nayang Academy of Fine Arts
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