Sherneelia Koh Min
Summary
Dynamic Client Success Manager with a proven track record at StarHub Limited, excelling in account management and negotiation. Expert in driving sales growth and cultivating strong client relationships, leveraging problem-solving skills to uncover new opportunities. Adept at performance reporting and collaborating cross-functionally to achieve strategic objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Success Manager
StarHub Limited
03.2024 - Current
- Drive sales to meet revenue targets by penetrating new markets and bringing in new customer accounts
- Prepare and deliver sales presentations that address the client's needs and lead to sales growth
- Conduct prospecting, cold calling, qualifying customers, making presentations, preparing proposals, following up and handling objections, closing sales and maintaining good relationship with the customers
- Submit to management all required sales and generate reports in a timely manner
- Any other ad-hoc duties as required or assigned
Account Manager
NEC Asia Pacific Pte Ltd
12.2022 - 03.2024
- Cultivate, maintain and grow relationships with new and established accounts that will increase business and ensure excellent client relations
- Prepare customer proposals, reply to tenders, RFQs, etc
- In close coordination with the Service Delivery / Project Managers
- Prepare pre-sales materials such as capabilities brochures, presentation materials and support sales team in keeping a record of proposals and continuous tracking of project deliveries
- Assist sales team in sales forecasting and pipeline management
- Good understanding of the project execution and delivery processes with strong ability to grasp clients' requirements, conduct gathering of requirements and analysis, and prepare functional requirements and services requirements' specification documents
Key Accounts Manager
Huawei Singapore
11.2021 - 12.2022
- Responsible for business develop and sales in local market in different verticals
- Conducts regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer
- Meet sales and activity performance goals, including weekly pipeline report by opportunity
- Prepare reports and communicate monthly summary of wins, losses, inhibitors and net-new opportunities
- Responsible for customer relationship development and management
- Collaborate with various practices and functions to ensure local alignment with region / global strategies
Business Development Manager
RansNet Singapore Pte Ltd
11.2020 - 11.2021
- Contacting potential clients to establish rapport and arrange meetings
- Planning and overseeing new market initiatives
- Researching organizations and individuals to find new opportunities
- Increasing the value of current customers while attracting new ones
- Finding and developing new markets and improving sales
Education
Bachelor of Commerce - Major in Accounting
UNIVERSITY OF NEWCASTLE
Australia09.2019
PRE- UNIVERSITY (A-LEVEL) -
Millennia Institute
Singapore12.2016
Skills
- Communication
- Problem Solving
- Decision Making
- Account management
- Negotiation skills
- Cross-functional collaboration
- Requirements gathering
- Performance reporting
- Contract negotiation
- Teamwork and collaboration
- Customer relationship management
Certification
Artificial Intelligence in Finance, CFTE & Ngee Ann Polytechnic
Personality
Someone who is curious and constantly wants to learn. Has a bubbly personality and truly believes that smile and kindness can make this world a better place for everyone.
Languages
- English
- Chinese
- Cantonese
Awards
- Indrani Dasgupta Memorial Student Excellence Award, 2019
- Best Performance Award (Bachelor of Commerce with Major in Accounting)
- Best in Management, 2014
- MI Silver Wings Award, 2015
- Singapore Youth Festival (SYF) - Certificate of Accomplishment, 2015
- MI Gold Wings Award, 2016
- Singapore Youth Festival (SYF) - Certificate of Achievement, 2016
- MOE Bursary Award, 2014, 2015, 2016
Appointments
- Class committee, 2014-2016
- Secretary of Chinese Cultural Society, 2015
Personal Information
- Age: 28
- Date of Birth: 12/07/96
- Nationality: Singaporean
Timeline
Client Success Manager
StarHub Limited
03.2024 - Current
Account Manager
NEC Asia Pacific Pte Ltd
12.2022 - 03.2024
Key Accounts Manager
Huawei Singapore
11.2021 - 12.2022
Business Development Manager
RansNet Singapore Pte Ltd
11.2020 - 11.2021
Bachelor of Commerce - Major in Accounting
UNIVERSITY OF NEWCASTLE
PRE- UNIVERSITY (A-LEVEL) -
Millennia Institute
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