Shermine Yay
Summary
PROFESSIONAL SUMMARY
Overview
3
3
years of professional experience
Work History
Telemarketer
Telemarketering
01.2025 - 05.2025
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Qualified leads and set up customer appointments for outside sales team.
- Built relationships with customers using strong persuasion and active listening skills.
- Recorded and updated customer information in online systems.
Bar Waiter
Waiter
07.2023 - 10.2023
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Communicated with guests to record orders and assess needs.
- Poured and prepared mixed drinks for over Number customers daily.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Retail Sales Associate
Watch Station International
11.2023 - 04.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
COVID-19 Vaccinator
Vaccinator
09.2022 - 12.2022
- Administered vaccinations via intramuscular injection and completed proper documentation.
- Maintained detailed records of vaccinations administered, ensuring accurate reporting for public health purposes.
- Completed screening questions with patients following CDC guidelines.
- Maintained safe and sterile environment for optimum patient treatment.
Education
Assumption Pathway School
Singapore 01.2021
Skills
- Email and telephone etiquette
- Customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Retail sales
- Appointment scheduling
Languages
English, Chinese
Elementary (A2)
Timeline
Telemarketer
Telemarketering
01.2025 - 05.2025
Retail Sales Associate
Watch Station International
11.2023 - 04.2024
Bar Waiter
Waiter
07.2023 - 10.2023
COVID-19 Vaccinator
Vaccinator
09.2022 - 12.2022
Assumption Pathway School
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