Sherman Foo
Singapore
Summary
Dedicated Global Product Team Lead at Accenture (Meta Inc) with a proven track record in driving operational excellence and strategic planning. Recognized for enhancing accuracy through data analysis and effective communication, I excel in team leadership and performance improvement, consistently delivering impactful results and fostering cross-functional collaboration.
Overview
11
11
years of professional experience
Work History
Global Product Team Lead
Accenture (Meta Inc)
Singapore
05.2021 - Current
- Owned APAC accuracy end-to-end, identifying key drivers and root causes, translating insights into targeted action plans that enhanced performance across 5 product teams.
- Functioned as Global Product Owner for operational metrics (Quality, IRT, Accuracy, Shrinkage, Attainment, Compliance), upholding metric integrity and leadership visibility.
- Drove data-backed decision making through clear trend analysis in weekly, monthly, quarterly, and annual business reviews, supporting strategic initiatives and performance tracking.
- Led a 15-member technical team, driving performance, accountability, and execution excellence.
- Elevated investigation quality and consistency by designing and delivering accuracy deep-dive workshops for SMEs and senior analysts, resulting in improved adherence to standards.
- Achieved the Best Stewardship Award for sustained operational excellence and end-to-end ownership.
Senior Analyst - Business Product
Accenture (Meta Inc)
Singapore
07.2019 - 05.2021
- Joined Facebook Application Monetization (FAM) Business Product team, focusing on triaging and resolving FAM issues to enhance product performance.
- Ensured near-perfect QA (>99%) across processes, earning Quality Rockstar award for exemplary accuracy and documentation.
- Facilitated cross-team communication, improving product documentation and streamlining reporting for FAM Pioneer Team in Singapore.
- Collaborated with cross-functional BPS teams to streamline workflows and clarify escalation paths, enhancing operational efficiency.
- Among the first cohort upskilled to support Group Mod, Dogfooding, and Ad Bugs escalation queues.
Communication and Order Analyst
Apple Inc
Singapore
02.2015 - 07.2019
- Managed APAC consumer communications for Apple, ensuring accurate and timely information for hundreds of thousands of users.
- Promoted to Tier 3, overseeing communications, order management, and audits at the team’s highest operational level.
- Audited unauthorized buyers and policy breaches, strengthening compliance across APAC and pre-shipped product blocks.
- Selected for the Core Team addressing unauthorized resellers in Hong Kong, Japan, and Australia.
- Streamlined collaboration with worldwide counterparts, enhancing processes and escalation routes for improved operational efficiency.
- Designed and implemented 400+ email templates, coordinating team execution without disrupting real-time operations.
- Contributed to Project Blitzen (Christmas 2015), salvaging distressed shipments and meeting tight deadlines.
- Completed Line Patrol Attachment, auditing machinery, analyzing performance, and collaborating with engineers to optimize workflows with high data accuracy.
- Represented the team in multiple User Acceptance Testing (UAT), executing regression and stress tests to support the rollout of a new agent platform.
Education
Bachelor of Arts - Extended Major in Economics
University of Queensland
Brisbane12.2014
Diploma - Aerospace Avionics
Republic Polytechnic
Singapore01.2020
Basic Flying Course -
Singapore Youth Flying Club
Seletar Airport01.2008
Skills
- Project management
- KPI monitoring
- Strategic planning
- Team leadership
- Task delegation
- Data visualization
- Tableau
- SAP
- Microsoft Project
- AWS
- Microsoft Office Suite / Google Suite
- Time management
- Stakeholder management
- Cross-functional collaboration
- Effective communication
- Decision making
- Problem solving
Websites
Personal Information
- Date of Birth: 1st August 1988
- Nationality: Singaporean
Timeline
Global Product Team Lead
Accenture (Meta Inc)
05.2021 - Current
Senior Analyst - Business Product
Accenture (Meta Inc)
07.2019 - 05.2021
Communication and Order Analyst
Apple Inc
02.2015 - 07.2019
Bachelor of Arts - Extended Major in Economics
University of Queensland
Diploma - Aerospace Avionics
Republic Polytechnic
Basic Flying Course -
Singapore Youth Flying Club