Summary
Overview
Work History
Education
Skills
Timeline
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Shermaine Lim

Summary

Proven to excel in high-pressure environments, I leveraged teamwork and computer skills at Global Training Services to enhance customer engagement and streamline data management. My background in diverse roles underscores a continuous learning mindset and a strong work ethic, driving significant improvements in customer service and operational efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Ice Cream Server

Creme and Cone
01.2021 - Current
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Provided support to fellow team members when needed, creating a cohesive work environment.
  • Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.

Administrative Assistant

Global Training Services
06.2024 - 09.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Waitress

Wine Connection Cheese Bar
04.2018 - 01.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Interior Design Intern

Esen Design Associates
02.2018 - 05.2018
  • Participated in client meetings, taking detailed notes and providing valuable input on design solutions as needed.
  • Collaborated with vendors and suppliers to source materials, meeting budget requirements and maintaining project timelines.
  • Drafted floor plans, elevations, and sections using AutoCAD software for accurate representation of spatial layouts.
  • Participated in site visits, gaining valuable insight into construction processes and understanding the implications of design choices on built environments.

Boba Barista

I Love Taimei
01.2017 - 01.2018
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards.
  • Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
  • Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
  • Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.

Education

Nitec Cert - Interior Design

ITE College Central
Ang Mo Kio
04.2019

N Level -

Compassvale Secondary School
Compassvale
11.2016

Skills

  • Teamwork
  • Customer Engagement
  • Customer Service
  • Patience and Empathy
  • Data Entry
  • Computer Skills
  • Concept Development
  • Strong Work Ethic
  • Continuous learning mindset
  • Strong multitasking

Timeline

Administrative Assistant

Global Training Services
06.2024 - 09.2024

Ice Cream Server

Creme and Cone
01.2021 - Current

Waitress

Wine Connection Cheese Bar
04.2018 - 01.2020

Interior Design Intern

Esen Design Associates
02.2018 - 05.2018

Boba Barista

I Love Taimei
01.2017 - 01.2018

Nitec Cert - Interior Design

ITE College Central

N Level -

Compassvale Secondary School

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Shermaine Lim