Shermaine Gan
Summary
Professional, reliable, and skilled in supporting individuals with unique needs. Adept at fostering positive and inclusive environment, emphasizing empathy, patience, and adaptability. Strong focus on team collaboration and achieving impactful results. Proficient in behavior management, individualized education plans, and effective communication. Flexible in responding to changing needs and ensuring consistent support for both students and staff. Offering compassionate and patient demeanor, combined with natural ability to connect with individuals. Contributes solid understanding of behavioral strategies and techniques, coupled with practical skills in communication and support. Ready to use and develop these skills in Epic-Junior Teacher Assistant role. Experienced with assisting special needs individuals in educational settings. Utilizes effective communication and personalized strategies to foster inclusive learning environments. Knowledge of adapting teaching methods to meet diverse needs and promote student growth. Recent graduate with foundational knowledge in Nitec in Community Care and Social Services and hands-on experience gained through academic projects and internships at Rainbow Centre & Minds. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
4
4
years of professional experience
Work History
Banquet Server
Aze Crew
11.2022 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Handled food and beverage orders for up to 200-1500 guests, delivering prompt and friendly service.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Maintained clean and safe work environment.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Maintained cleanliness and organization of service area, ensuring welcoming environment for guests.
- Contributed to memorable wedding receptions, attentively serving bridal parties and guests with personalized care.
- Enhanced event efficiency by setting up banquet halls according to precise event specifications.
- Upheld high standards of hygiene and cleanliness in all service areas, preventing potential health issues.
Special Needs Teacher's Assistant (Intern)
Minds Training & Development Centre
10.2024 - 12.2024
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance, and assessments.
- Interacted physically and verbally with students throughout each day.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported teacher in development of individual learning strategies.
- Oversaw class of students in absence of instructor.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Alerted instructor to student behavior or issues requiring intervention.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Helped with activities of daily living, meal preparation, and routine cleaning.
- Calm students down when they have melt downs.
Special Needs Assistant Teacher (Intern)
Rainbow Centre Yishun Park School
07.2024 - 09.2024
- Developed strong rapport with students through empathy, patience, and understanding of their unique challenges and strengths.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored student classroom and outdoors activities to promote student safety.
- Enhanced student learning by implementing individualized education plans tailored to each student''s needs.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Implemented visual aids, sensory tools, and adaptive equipment to facilitate student engagement and participation in classroom activities.
- Maintained a safe and inclusive classroom environment, fostering positive relationships among all students.
- Helped with activities of daily living, meal preparation, and routine cleaning.
- Assist teachers with fix daily schedule.
- Provided behavioral support for students with special needs, implementing effective behavior management techniques to maintain an orderly classroom environment.
- Oversaw class of students in absence of teacher.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Assisted lead teachers with planning daily classroom lessons and activities for 5 students.
- Assist teacher with feeding, toileting, walks, work task and wipe downs.
- Calm students down when they have melt downs.
Food and Beverage
Minds Kitchen
04.2021 - 04.2023
- Family business
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Adhered to health and safety standards while handling food and beverages.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Inspected dishes and utensils for cleanliness.
Cashier
Don Don Donki
09.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Used POS system to enter orders, process payments and issue receipts.
Education
No Degree - Nitec in Community Care & Social Services
ITE College East
10 Simei Avenue Singapore 48604702-2025
No Degree - Secondary Education
CHIJ St. Joseph’s Convent
62 Sengkang East Way Singapore 5412-2021
No Degree - Primary Education
CHIJ OUR LADY OF GOOD COUNSEL
Burghley Drive 2c Singapore 55897912-2017
Skills
- Adaptability
- Responsibility
- Strong teamwork
- Time management
- Customer service
- Food service
- Special education
- Heavy lifting
- Student supervision
- Teacher assistance
- Community Care
- Communication Skills
- Empathy and Understanding
- Compassionate
- Creative
- Event setup and breakdown
- Food handling
Play Musical Instruments and Sports
I like to play instruments as i enjoy music and how the instruments sound together when played. i joined Concert Band back in Secondary school and was in the trumpet Section. I had interest since young for musical instruments especially piano guitar and drums.
i like to play some sports like Bowling, Basket Ball, Netball, Badminton and Rock climbing. Bowling was my CCA in Primary school, i bowl with my dad since young because he goes for competition. He got trophy's he is good and he have been a role model for me. The other sports i just suddenly gain interest through playing with friends.
Languages
English
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Special Needs Teacher's Assistant (Intern)
Minds Training & Development Centre
10.2024 - 12.2024
Special Needs Assistant Teacher (Intern)
Rainbow Centre Yishun Park School
07.2024 - 09.2024
Banquet Server
Aze Crew
11.2022 - Current
Cashier
Don Don Donki
09.2022 - 12.2022
Food and Beverage
Minds Kitchen
04.2021 - 04.2023
No Degree - Nitec in Community Care & Social Services
ITE College East
No Degree - Secondary Education
CHIJ St. Joseph’s Convent
No Degree - Primary Education
CHIJ OUR LADY OF GOOD COUNSEL
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