Shermaine Chin
Student
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Beverage Server
CocoCane
02.2023 - Current
- Cashiering
- Preparation of ingredients, food and beverage
- Keeping workplace clean and neat
- Ensure smooth operations and adequate stock level
- Stock take
- Assisted in training new hires on best practices for beverage service, contributing to overall team proficiency.
- Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Demonstrated flexibility in scheduling, adapting quickly to last-minute changes or additional shift coverage requirements when necessary.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Service Crew Member
Minor Food Singapore
01.2021 - 02.2023
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
QA Intern
Anacle Systems
02.2022 - 08.2022
- Contributed to efficient QA processes by creating detailed defect reports for developers to address.
- Strengthened relationships between QA and development teams by fostering open lines of communication and promoting transparency regarding challenges, successes, and opportunities for improvement throughout the internship period.
- Assisted in the automation of test cases, reducing manual effort and increasing overall efficiency within the QA department.
- Assisted in the development of comprehensive test plans, ensuring full coverage of product features and functionalities.
Temp Retail Assistant
POPULAR Bookstore
12.2019 - 01.2021
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Conducted inventory checks to maintain optimal stock levels, ensuring product availability.
- Updated product pricing and signage to reflect current promotions and discounts.
Assistant Art Teacher
Art Zone
10.2018 - 12.2018
- Teach class with children ages between 3-9 with various difficulty art levels
- Handle ad-hoc duties
- Supported classroom management, fostering a positive and focused environment for artistic growth.
- Assisted lead teacher with lesson planning, resulting in more effective learning experiences for students.
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
Education
Diploma - Infocomm And Media Engineering
Nanyang Polytechnic
Singapore 04.2001 -
Skills
Excellent customer service
Patience and Empathy
Strong Communication Skills
Test Plan Development
Test Automation
Front-End Development
Databases
Flutter Development
Firebase Integration
Timeline
Beverage Server
CocoCane
02.2023 - Current
QA Intern
Anacle Systems
02.2022 - 08.2022
Service Crew Member
Minor Food Singapore
01.2021 - 02.2023
Temp Retail Assistant
POPULAR Bookstore
12.2019 - 01.2021
Assistant Art Teacher
Art Zone
10.2018 - 12.2018
Diploma - Infocomm And Media Engineering
Nanyang Polytechnic
04.2001 -
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