Sherlyn Wang Jinzhen
Yishun
Summary
Dynamic and results-driven professional with extensive experience in customer service at Singapore Haidilao Pte Ltd. Proven ability to enhance customer satisfaction through strong multitasking and effective communication. Skilled in cash handling and order taking, consistently exceeding service expectations and fostering lasting client relationships.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Waitress
Singapore Haidilao Pte Ltd
01.2025 - Current
- To provide excellent service of a server to greet customer and help then to order and recommend new dish.
- Serve the food and drinks to the customer.
- For some ingredient we will provide help to peel the prawn etc.
- Make sure customers are satisfied with my service and exchange contact number by giving return voucher for reservation wiyh mebfor thee next visit.
Senior Sales Executive (Telco)
AsiaCloud Solutions Pte Ltd
01.2016 - 07.2024
- Company Overview: This company is a Starhub Distributor/Reseller B2B Telco Coporate)
- I'm handling existing accounts and also handling enquiries/referrals from my reseller.
- Maintain existing accounts to inform when service is due for renewal and try to upsell for other products.
- Making cold calls to enquire to potential customers to enquire new customer for new sign up.
- Understanding customer's issues and requirements. order to better recommend any products / solutions.
- Able to handle unexpected situation and angry customer for my colleagues and myself
- Resolve any hiccups and minimize the bad experience with good interpersonal and communication skills.
- Follow ups with all relevant t teams and SLA and i wil update customer promptly the status so they are being inform of everything for broadband installation that takes 5 to 6 stages of leadtime 17-21 working days
- Customer service oriented to assist and will to do the extra mile to build a sincere and better rapport with customers
- Explanation of details of sign up processing and each stages clearly to customer so they are aware of the necessary and manage customer expectation clearly to prevent any miscommunication
- Tabulating the monthly commission for sales team including my own and the resellers for management approval.
- Follow up of submitted orders and update customer promptly on the status.
- Providing support and assistance for junior colleagues for service lead time and information.
- Handle Reseller referral and enquiries and provide the pricing.
- Sending customers quotation and products information with the latest pricelist/promotions via emails.
- Going to customer's office if require and can claim the transport (usually sending of festive gifts like CNY goodies /Mooncakes).
- This company is a Starhub Distributor.
Content Specialist
Practo.com
01.2014 - 12.2015
- Company Overview: This company is developing software apps for clinics and also a search engine platform.
- Will be assign leads/locations to visit for canvassing.
- Meeting up with customer to present applications.
- Our KPI arrange for 2-3 appointment a day.
- Getting as much correct information of the clinic to publish on our platform.
- This company is developing software apps for clinics and also a search engine platform.
Account Manager
Innotechub Pte Ltd
06.2012 - 12.2013
- Company Overview: This company is a Starhub Channel Partner.
- I'm handling all the direct sales which involve in conducting outbound calls to potential customers.
- Utilize database to prospect, make cold calls and qualify customers' requirements.
- Follow up on customer email enquiry.
- Understanding Customer issues and requirements in order to better recommend any products / solutions.
- Onsite visit to meet customer if necessary.
- This company is a Starhub Channel Partner.
Customer Servive Sales
New York Skin Solutions
01.2011 - 06.2012
- Worked effectively for providing front desk to greet customers and when they go off
- Require to do cold calling to leads assign to get interested customers to have a appointment atour outlet to meet the quota
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Retail Sales Supervisor
The Bluez Fashion Acessories
11.2005 - 05.2009
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Greeted customers and helped with product questions, selections, and purchases.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
Education
N Level -
Orchid Park Secondary School
Yishun01.2004
Northland Primary School
Yishun01.1998
Skills
- Customer service oriented
- Good interpersonal and communication skills
- Strong multitasking
- Enthusiastic & Sales driven
- Cash handling and cashier experience
- Able to work in fast paced environment
- Able to handle rejections
- Fast learner
Nric
Xxxx478F
Dependant
1
Personal Information
- Expected Salary: $3000
- Ethnicity: Chinese
- Citizenship: Singaporean
- Date of Birth: 12/14/1986
- Gender: Female
- Marital Status: Married
- Religion: Buddhism
Accomplishments
The satisfaction of my assistance and sercice to my resellers abx customers is my self motivation to continue my excellence service of doing my best.
Certification
- Food Safety & Hygience Certificate- level 1
- Maintain Personal Presentation & Employability at Operations Level
- Maintain Personal Presentation & Employability at Operations Level
- Develop Personal Effectiveness at Operations Level
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Upper intermediate (B2)
Hokkien
Intermediate (B1)
Timeline
Waitress
Singapore Haidilao Pte Ltd
01.2025 - Current
Senior Sales Executive (Telco)
AsiaCloud Solutions Pte Ltd
01.2016 - 07.2024
Content Specialist
Practo.com
01.2014 - 12.2015
Account Manager
Innotechub Pte Ltd
06.2012 - 12.2013
Customer Servive Sales
New York Skin Solutions
01.2011 - 06.2012
Retail Sales Supervisor
The Bluez Fashion Acessories
11.2005 - 05.2009
N Level -
Orchid Park Secondary School
Northland Primary School
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