Sherlyn Goh
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales, notably at Sentosa. Excelled in fostering customer loyalty, enhancing guest experiences, and driving sales through effective communication and problem-solving skills. Demonstrated proficiency in cash handling and a proven track record of working collaboratively to exceed team goals.
Overview
4
4
years of professional experience
Work History
Bartender
Liberty
10.2023 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Cherry
10.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Guest Relations Officer
oue high house and nova
01.2025 - Current
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Greeted guests upon arrival and offered assistance.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Organized guest events and activities to create memorable experiences and foster positive relationships.
- Trained new staff members on company policies, procedures, and customer service standards.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Sales Associate
Sentosa
11.2024 - 03.2025
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Guest Relations
Ce La Vi
11.2023 - 12.2024
- Addressed customer concerns and resolved issues, resulting in improved guest relations.
- Resolved customer complaints promptly, demonstrating empathy and professionalism for improved guest relations.
- Assisted in training new Guest Greeters, sharing best practices for effective guest relations.
- Developed and implemented guest relations policies, ensuring a consistent high-quality experience for all visitors.
Warehouse Worker
Venture
11.2022 - 01.2023
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
Retail Sales Associate
Uniqlo
11.2020 - 01.2021
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Greeted customers and provided outstanding customer service.
Education
A Levels - Science
Millenia Institute
Singapore12.2025
Skills
- Service Excellence
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Problem-solving
- Goal oriented
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Store opening and closing
Timeline
Guest Relations Officer
oue high house and nova
01.2025 - Current
Sales Associate
Sentosa
11.2024 - 03.2025
Guest Relations
Ce La Vi
11.2023 - 12.2024
Bartender
Liberty
10.2023 - 12.2023
Server
Cherry
10.2023 - 12.2023
Warehouse Worker
Venture
11.2022 - 01.2023
Retail Sales Associate
Uniqlo
11.2020 - 01.2021
A Levels - Science
Millenia Institute
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