SHERLY RAYMIE
Summary
An independent and self-directed individual who is able to communicate well with people of different backgrounds, flexible in adapting to different changes, creative to come up with new ideas and love to help those in need either mentally or physically. I believe that the strengths and experience will allow me to contribute to the company. I may not be as skilled or as knowledgeable as the other applicants, but I am willing to learn and grow through an opportunity.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Scent Engineer
PerfumePlay
04.2024 - Current
- Teach perfume-creation workshops to individuals and groups.
- Develop and refine workshop curricula, ensuring engaging and informative content.
- Provide expert guidance on perfume blending, fragrance selection, and scent creation.
- Demonstrate and explain perfumery techniques, safety guidelines, and industry standards.
- Foster a supportive, creative environment, encouraging students to explore their olfactory preferences.
- Manage workshop materials, equipment, and supplies.
- Collaborate with staff to ensure seamless workshop operations.
- Participate in marketing events, promoting workshops and building community relationships.
Customer Service Officer
M1
06.2023 - 02.2024
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
Education
Diploma in Integrated Events Management -
Republic Polytechnic
Singapore 05.2023 -
Bachelor Of Arts Honours In Guidance & Counselling -
Kaplan Higher Education Academy
Skills
Event Management
Microsoft Word, Excel & Powerpoint
Leadership Skills
Customer Service
Flexibility to Changes
Sales Processes
Emotional Support
Student Engagement
Customer Satisfaction
Service Quality
School Programs
Certification
Service-Learning Award
Accomplishments
Republic Polytechnic
- Elected for Head of Publicity and Welfare in 2021 to 2022 in National Youth Achievement Award Interest Group.
- Completed 70 hours of Service Learning, volunteering at Food From The Heart, Food Bank and International Service Learning Project to Ho Chi Minh and Chiang Mai.
Kaplan Higher Education Academy
- Elected Class Representative from 2024
Timeline
Scent Engineer
PerfumePlay
04.2024 - Current
Customer Service Officer
M1
06.2023 - 02.2024
Diploma in Integrated Events Management -
Republic Polytechnic
05.2023 -
Service-Learning Award
04-2023
Bachelor Of Arts Honours In Guidance & Counselling -
Kaplan Higher Education Academy