Sherly Ong
Summary
Clinic Manager with over 26 years of experience working with medical personnel. Emphasizes building relationships and strong recruitment methods. Confident in coaching new and existing staff members by incorporating valuable training and mentoring. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Clinic Manager Lead
Minmed Group Pte Ltd
01.2023 - Current
- Hired, trained and supervised employees to maintain team of high performers.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Budgeted for resources to control expenditure and maximize profits.
- Developed marketing strategies to increase visibility and patient base.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Ensure cluster clinics (6 medical clinics and 2 dental clinics) are in good hands.
Clinic Manager
Minmed Group Pte Ltd
01.2021 - 12.2022
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Liaised with health insurance companies to process insurance claims and maximize reimbursements.
- Planning of doctor and staff schedules for 3 clinics.
- Assist doctor in procedures like dressing,toilet and suture,ECG, ear syringing.
- Ordering of drugs and monitor drugs usage.
Purchaser
MinmedGroup Pte Ltd
03.2019 - 12.2020
- Maintained complete documentation and records of all purchasing activities.
- Checked items received against items ordered by verifying receipts.
- Negotiated with suppliers, vendors and other representatives.
- Maintained and reviewed computerized records of items purchased and costs associated with purchases.
- Researched suppliers based on availability, quality, selection and price.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
- Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
- Managed and maintained purchase orders and invoices.
- Order drugs for whole group of clinics
Clinic Supervisor
Minmed Group Pte Ltd
07.2016 - 03.2019
- Industry Healthcare / Medical Specialization Healthcare, Healthcare / Medical Specialization Healthcare
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Liaised with health insurance companies to process insurance claims and maximize reimbursements.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- To assist doctor in procedures eg dressing, toilet and suture, ear syringing, ECG.
- Planning in doctor and staff schedules.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Communicated with patients, asked appropriate questions and employed active listening to determine best care.
- Hired, trained and supervised employees to maintain team of high performers.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
Chief Clinic Assistant
Regional Patientscare Medical Group Pte Ltd
01.1997 - 07.2016
- Industry Healthcare / Medical Specialization Healthcare
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Assisted with documenting clinic activities and updated medical records.
- Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
- Helped front desk staff register and process patients.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Implemented care and efficiency improvements to support and enhance office operations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient co-operation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Assist doctor in procedure like dressing, toilet and suture. ECG, ear syringing.
- Planning of doctor / staff schedule.
- Helped front desk staff register and process patients
Education
O Level -
Yishun Town Secondary School
Singapore 1996
Skills
- Phlebotomy
- Languages spoken : English, Chinese
- Language Written: English, Chinese
- Staff mentoring & leadership
Certification
- Dispensing & Clinic Practise by Singapore Medical Association
- Certificate In Health Care (Outpatient) by Institute Of Technical Education
- Theory & Clinical Practise of Phlebotomy by Singapore Polytechnic
- Advanced Certificate in Healthcare Support Pharmacy Support (Certificated Pharmacy Technician Course) by Pharmaceutical Society of Singapore
Timeline
Clinic Manager Lead
Minmed Group Pte Ltd
01.2023 - Current
Clinic Manager
Minmed Group Pte Ltd
01.2021 - 12.2022
Purchaser
MinmedGroup Pte Ltd
03.2019 - 12.2020
Clinic Supervisor
Minmed Group Pte Ltd
07.2016 - 03.2019
Chief Clinic Assistant
Regional Patientscare Medical Group Pte Ltd
01.1997 - 07.2016
O Level -
Yishun Town Secondary School
- Dispensing & Clinic Practise by Singapore Medical Association
- Certificate In Health Care (Outpatient) by Institute Of Technical Education
- Theory & Clinical Practise of Phlebotomy by Singapore Polytechnic
- Advanced Certificate in Healthcare Support Pharmacy Support (Certificated Pharmacy Technician Course) by Pharmaceutical Society of Singapore
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