Sheridan Thomas

As the Head of Airbus Tailored Support Programs and Flight Hour Services for Singapore Airlines A380 and Scoot, responsibilities include:

Developing and implementing customized support programs for Singapore Airlines A380 and Scoot to optimize aircraft performance and operational efficiency.
Managing the delivery of flight hour services, maintenance support, and technical assistance to ensure the smooth operation of Airbus aircraft.
Collaborating with internal teams and external partners to address technical issues, maintenance requirements, and service requests in a timely manner.
Leading a team of support specialists to provide excellent customer service and support to Singapore Airlines A380 and Scoot.
5. Monitoring and analyzing aircraft performance data to identify trends, areas for improvement, and opportunities for cost savings.
6. Interfacing with Airbus headquarters and regional offices to align support programs and services with the needs and priorities of Singapore Airlines A380 and Scoot.
7. Participating in strategic planning, customer meetings, and business reviews to foster strong relationships and drive customer satisfaction and loyalty.
8. Ensuring compliance with safety regulations, quality standards, and service level agreements in the provision of support programs and services.
9. Contributing to the development of new products, services, and initiatives to enhance the competitiveness and market position of Airbus in the Singapore Airlines A380 and Scoot market.
10. Representing Airbus at industry events, conferences, and trade shows to promote Airbus services and solutions to existing and potential customers.

Overall, the role of Head of Airbus Tailored Support Programs and Flight Hour Services for Singapore Airlines A380 and Scoot is critical in ensuring the successful operation and maintenance of Airbus aircraft, as well as building strong relationships with customers and partners in the region.

As the Airbus Tailored Support Director for the Singapore A380 and A330 fleet, I was responsible for developing and implementing customized support programs to optimize the operational performance and maintenance efficiency of Airbus aircraft operated by Singapore Airlines. I lead a team of support specialists and engineers to deliver exceptional customer service, address technical issues, and ensure the seamless operation of the A380 and A330 fleet.

Key Responsibilities:
1. Develop Tailored Support Programs: Create customized support programs tailored to the specific operational requirements of Singapore Airlines' A380 and A330 fleet.
2. Optimize Operational Performance: Collaborate with internal and external stakeholders to enhance aircraft performance, reliability, and availability.
3. Manage Customer Relationships: Build strong relationships with Singapore Airlines and Airbus stakeholders, aligning support programs with the airline's strategic objectives.
4. Lead Support Team: Supervise a team of support specialists, engineers, and technicians to ensure the timely delivery of maintenance support and technical assistance.
5. Analyze Performance Metrics: Monitor aircraft performance data, maintenance trends, and operational metrics to identify areas for improvement and operational efficiency.
6. Drive Continuous Improvement: Implement initiatives to streamline processes, enhance service delivery, and meet customer satisfaction goals.
7. Ensure Regulatory Compliance: Ensure adherence to aviation regulations, safety standards, and service level agreements in the provision of support services.
8. Strategic Planning: Collaborate with Airbus headquarters and Singapore Airlines management to support the long-term growth and success of the A380 and A330 fleet.
9. Represent Airbus: Engage with customers, industry partners, and relevant stakeholders to promote Airbus services and solutions, fostering a positive brand image.

Overall, the role of TSP Director of Airbus Tailored Support Programs is critical in ensuring the successful operation and maintenance of Airbus aircraft, as well as building strong relationships with customers and partners in the region.

As the Head of Operations for the Airbus Tailored Support Program A330, I was responsible for overseeing and managing all operational aspects of the program, with a particular focus on the deleasing of the entire fleet.

## Strategic Planning
- Develop and implement strategic plans for the Airbus Tailored Support Program A330, aligning with overall business objectives and goals.
- Drive continuous improvement initiatives to enhance operational efficiency and effectiveness.

## Fleet Deleasing
- Lead the deleasing process of the entire A330 fleet under the Airbus Tailored Support Program, ensuring compliance with contract terms and conditions.
- Collaborate with legal and finance teams to manage the deleasing agreement negotiations and documentation.

## Operational Management
- Oversee day-to-day operations of the program, including monitoring key performance indicators, ensuring service level agreements are met, and addressing any operational issues promptly.
- Coordinate with cross-functional teams to deliver high-quality services to airline customers and maintain strong relationships.

## Compliance and Risk Management
- Ensure compliance with regulatory requirements and internal policies in all operational activities.
- Identify and mitigate operational risks to safeguard the program's reputation and financial stability.

## Team Leadership
- Provide leadership and guidance to a team of operations professionals, fostering a culture of teamwork, collaboration, and continuous learning.
- Support professional development and performance management of team members to achieve operational excellence.

## Stakeholder Engagement
- Engage with internal and external stakeholders, including airline partners, regulatory authorities, and Airbus management, to build strong relationships and drive program success.
- Represent the Airbus Tailored Support Program A330 in meetings, conferences, and industry events to promote the program and foster partnerships.

As the Head of Operations for the Singapore A380 and A330 fleet, I played a pivotal role in ensuring the successful operation and maintenance of Airbus aircraft, fostering strong customer relationships, and driving operational efficiency for Singapore Airlines.

As the Airbus Tailored Support Program (TSP) Operations, Planning, and Engineering Manager for the Singapore Airlines A330 and A345 fleet, was responsible in overseeing and managing all operational, planning, and engineering aspects of the TSP for these specific aircraft models. My responsibilities encompassed a wide range of duties aimed at ensuring operational excellence, efficiency, and the seamless delivery of support services to Singapore Airlines.

**Key Responsibilities:**

## Operational Management
- Lead and manage day-to-day operational activities related to the Airbus TSP for the Singapore Airlines A330 and A345 fleet.
- Ensure operational efficiency, adherence to service level agreements, and timely response to operational issues to maintain high service standards.

## Planning and Coordination
- Develop and implement strategic plans for the TSP operations, planning, and engineering activities, aligning with Singapore Airlines' operational objectives.
- Coordinate with internal and external stakeholders to optimize planning processes and resources allocation for the A330 and A345 fleet.

## Engineering Support
- Provide technical oversight and engineering expertise to support maintenance, repair, and engineering operations for the Singapore Airlines A330 and A345 aircraft.
- Implement preventive maintenance programs, reliability improvements, and technical solutions to enhance aircraft performance and airworthiness.

## Compliance and Regulatory Oversight
- Ensure compliance with aviation regulations, manufacturer requirements, and safety standards in all operational and engineering activities.
- Conduct audits, inspections, and reviews to validate compliance and mitigate operational risks for the A330 and A345 fleet.

## Performance Monitoring and Analysis
- Monitor key performance indicators, operational metrics, and engineering data to evaluate the effectiveness of the TSP for Singapore Airlines.
- Analyze performance trends, identify areas for improvement, and implement corrective actions to enhance operational efficiency.

## Technical Training and Development
- Support the training and development of operations, planning, and engineering teams to enhance their technical skills and competencies.
- Provide guidance on best practices, industry standards, and Airbus-specific requirements to ensure continued professional growth.

## Relationship Management
- Foster strong relationships with Singapore Airlines stakeholders, Airbus representatives, and TSP partners to promote collaboration and partnership.
- Represent Airbus TSP in meetings, forums, and events to showcase the program's value and capabilities for the A330 and A345 fleet.