Shereen Gandarosa
Summary
Proven leader and effective multitasker, I enhanced team productivity and customer satisfaction at Pizza Hut through innovative workflow strategies and strong problem-solving skills. Skilled in customer service and team collaboration, I excel in high-pressure environments, ensuring both operational efficiency and a positive guest experience.
Overview
3
3
years of professional experience
Work History
Waitress, Front of House
Minor Food
08.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Supervisor
Pizza Hut
01.2022 - 06.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Diploma in - Customer Experience Management With Business
Republic Polytechnic
9 Woodlands Avenue 9, Singapore05.2027
High School Diploma -
Sembawang Secondary School
30 Sembawang Crescent Singapore 7510.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
Languages
English
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)
Timeline
Waitress, Front of House
Minor Food
08.2024 - Current
Supervisor
Pizza Hut
01.2022 - 06.2024
Diploma in - Customer Experience Management With Business
Republic Polytechnic
High School Diploma -
Sembawang Secondary School
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