Shenkai Tang
Fresh Graduates
Singapore,Singapore
Summary
I have lived in Singapore since I was a small child, and I am familiar with its customs and culture. Working part-time in all positions offered by MBS and Shangri-La hotel to gain more experience in various career roles. Over the years, they have opened small workshops and stores and have a good retail management philosophy.
Overview
2
2
Languages
5
5
years of post-secondary education
5
5
Years of Singapore Secondary School education
3
3
years of professional experience
Work History
Restaurant Waiter (partime)
Tung Lokheen
Singapore, Singapore
01.2019 - 01.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender(partime)
Shangri La Hotel
Singapore, Singapore
01.2018 - 01.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Front Office Assistant(Partime)
Marina Bay Sands
Singapore, Singapore
04.2017 - 12.2018
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Education
High School Diploma -
Singapore Institue of Management
Singapore 11.2024 - 03.2025
No Degree -
New Town Secondary School
Singapore 01.2015 - 01.2020
Skills
Service quality
Order taking
Table setting
Customer service
Wine pairing
Cash handling
Large party coordination
Employee relations
Performance management
Team leadership
Operations management
Staff development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Chinese (Mandarin)
Timeline
High School Diploma -
Singapore Institue of Management
11.2024 - 03.2025
Restaurant Waiter (partime)
Tung Lokheen
01.2019 - 01.2020
Bartender(partime)
Shangri La Hotel
01.2018 - 01.2020
Front Office Assistant(Partime)
Marina Bay Sands
04.2017 - 12.2018
No Degree -
New Town Secondary School
01.2015 - 01.2020